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ACCOUNTABILITY

Go beyond just knowing where your vehicles and drivers are.

ACCOUNTABILITY

No Visibility.

Many organizations struggle to know how employees are spending their time, using company equipment, managing their workflow, and connecting with customers if they do not have proper visibility.

how to create a telematics policy

What’s the Impact of No Fleet Visibility?

Here are a few questions to consider:

How are your drivers operating your vehicles?

How do your dispatchers locate drivers/techs through out the day?

How are your drivers/techs representing your brand in the community?

The Solution to Fleet Visibility:

To understand how your fleet is operating, you’ll need to know the locations of vehicles throughout the day in real-time as well as historical route replay. Driver behavior monitoring and scorecards are also essential to coaching employees to improve.

ACCOUNTABILITY

Trouble Verifying Payroll.

Do your employees keep track of their hours on paper timesheets? If they don’t clock in and out electronically, it’s possible they might round up to the nearest hour when they can’t recall the exact times they started and ended their day. While 15 minutes here and there may not seem like a big deal, it can really add up over time.

payroll

What’s the Impact of Not Verifying Payroll?

Here are a few questions to consider:

Do your drivers ever take the long way between jobs or back home to add hours to their timesheet?
Do you need to associate hours with a job or have multiple time codes and rates?
How frequently do time cards get lost or hours worked get accidentally or intentionally rounded up?

The Solution to Verifying Payroll:

Paper timesheets are more likely to be inaccurate. Historic GPS location data and electronic timesheets make it easy to log time properly and accurately.

ACCOUNTABILITY

Suspicious of Side Jobs.

When employees use your company vehicles to perform side jobs, there can be far-reaching disadvantages to your organization. Allowing this to occurs increases fuel expenses, wear and tear on vehicles, additional liability and risk for you, and takes direct revenue away from your bottom line.

prevent side jobs

What’s the Impact of Side Jobs?

Here are a few questions to consider:

How much do side jobs cost you in fuel and wear and tear on your equipment and vehicles?
How many extra jobs could your employees complete for you if they didn’t take side jobs?
Are you liable if your vehicle/driver is involved in an accident during non-working hours or non-scheduled jobs?

The Solution to Side Jobs:

To put an end to side jobs, you’ll need to know when your vehicles are in places they shouldn’t be – and when they’re being used. By knowing if they’re going to unknown locations during odd hours and seeing what onboard equipment they’re using, you’ll have the tools to ensure that vehicles and other resources are only used for authorized jobs.

ACCOUNTABILITY

Difficulty Providing Proof of Service.

Resolving billing disputes with customers can be a tricky subject. On one hand, you want to keep your customers happy and increase the chance of repeat business and referrals. On the other hand, unfounded refunds can be unnecessarily costly, and you don’t want to charge less for your services without just cause.

proof of service

What’s the Impact of No Proof of Service?

Here are a few questions to consider:

How much can it cost when you “foot the bill” for the work your team did complete?
Is it possible your employee didn’t complete the job?
If they never made it to the job, where were they while on the clock?

The Solution to Proof of Service:

Time-stamped GPS reporting along with signature capture and photos of the work performed can give your indisputable evidence. This will ensure that you can stand by employees – and that your organization doesn’t lose money to inaccurate or fraudulent claims.

ACCOUNTABILITY

Late Arrivals for Appointments.

If your team is often running behind for scheduled appointment windows, it is imperative that your dispatchers know about it so they can update the schedule and notify the client. Using technology to mitigate the frequency in which your teams are running late can be a game-changer. Getting off schedule without the right processes and technology to help can be costly for your bottom line as well as your reputation.

Late Arrival to Job

What’s the Impact of Late Arrivals?

Here are a few questions to consider:

How often do your dispatchers have to call customers to notify them your team is running late?
How often do customers cancel the work order or say they will reschedule and never do?
How much time, stress, and money would it save your organization to minimize running behind?

The Solution to Late Arrivals:

Electronic work orders, real-time job status updates, live schedule updating and historical route display will help employees arrive on-time and manage customer expectations.

ACCOUNTABILITY

Difficulty Enforcing Driver Policies.

Most organizations with more than a few vehicles on the road have a driver policy in place that outline expectations for the driver while using company property. Having an official, written driver policy shows both your employees and your insurer that you take driver behavior very seriously. Considering the fact that you are entrusting an employee with a multi-ton moving metal object with your name on it. The difficult part is enforcing those well written driver policies if you don’t have the right technology to do so.

driver coaching

What’s the Impact of No Driver Policy?

Here are a few questions to consider:

How are your drivers representing your brand?
Are your insurance premiums higher than you’d like?
How does that affect your liability and risk?

The Solution to a Driver Policy:

GPS tracking can help you track a wide variety of driver behaviors, create scorecards, and provide coaching. Smart cameras equipped with Artificial Intelligence can take your safety program even further by offering context and even greater visibility, plus crucial evidence if your driver is involved in an accident.

Related Resources

GPS tracking to monitor personal use of vehicles
Tracking Company Vehicles to Monitor Personal Use
Increase Accountability
How Technology Increases Driver Accountability
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Field Technicians: Mobile Story Tellers

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