Plumbing & A/C Medic, Inc.
Gained Full Visibility Over Their Fleet with GPS Insight
Plumbing & A/C Medic, Inc. serves residential and commercial areas of Phoenix, AZ as a 24-hour emergency plumbing and HVAC service.
No Fleet Visibility
Plumbing Medic started researching GPS tracking because they needed to know the current locations of their vehicles. “Our vehicles carry expensive equipment and parts, so it is important for us to know their whereabouts at all times,” said Tami Gurka, Dispatcher for Plumbing Medic.
Accountability and Time Management
Another reason that Plumbing Medic started looking into GPS tracking was to improve time management and accountability of their mobile workforce. Since their drivers are spread out all over the Phoenix metropolitan area, they had no way to know what they were doing in between jobs.
Fuel Card Fraud
The last big challenge that Plumbing Medic was looking to solve with a GPS tracking solution was eliminating fuel card fraud. They needed a way to monitor fuel usage, when and where their technicians were filling up on fuel, and how many miles were driven to ensure all purchases were legitimate.
Increased Fleet Visibility
With the use of GPS Insight’s Vehicle & Asset Tracking Solution, Plumbing Medic now has visibility of where their technicians are and how long it will take them to get to the next job site with access to the real-time mapping and ETA features. Having the ability to locate any vehicle’s location in real-time has provided better visibility over expensive equipment and parts in the field.
We were able to identify one of our technicians using a company vehicle to cross states lines for personal use – we received an odd hours alert in the middle of the night that one of our vehicles was moving in another state.
– Tami Gurka –
Dispatch Manager, Plumbing & A/C Medic, Inc.
On average, I would make 150 calls per day and now I make virtually no calls because most communication is done through GPS Insight.
– Tami Gurka –
Increased Accountability and Efficiency
To raise employee accountability, Plumbing Medic uses the solution to prevent unauthorized use of company vehicles by receiving odd hours alerts. By using GPS tracking to identify and correct this behavior, plumbing fleets are able to hold employees accountable and ensure company vehicles are only used for business purposes.
Along with solving their original business challenges, Plumbing Medic also uses GPS Insight to make dispatching simple by eliminating time that would have been spent on the phone trying to figure out technicians’ current locations.
Eliminating Fuel Card Fraud
Another challenge Plumbing Medic was able to solve with GPS Insight was eliminating fuel card fraud. By integrating their WEX fuel card data into GPS Insight’s platform, Plumbing Medic can easily monitor all fuel card purchases. Through this integration, Plumbing Medic is able to view GPS Insight’s fuel card transaction reports to make sure fuel purchased and miles driven match up to ensure all purchases are valid.
I highly recommend GPS Insight to any company with a fleet. Try it, you will love it and wonder how you ever worked a day without it and you won’t want to work another day without it.
– Tami Gurka –