The Insight Source Blog
Your preferred Telematics information resource
Author: Lance Holt
Content Marketing Specialist
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Stop Wasting Time!
Communicate Safely and Efficiently with GPS Tracking
The importance of driver safety, specifically in relation to how it’s affected by cell phone usage, has increased in recent years. According to the Governors Highway Safety Association:
15 states ban hand-held cell phone use while driving.
47 states ban text messaging for all drivers.
For fleet management, finding a safer way to communicate information to employees in the field is crucial to fleet safety, as well as ensuring they operate in accordance with the law. Along with distracting drivers, making hundreds of phone calls a day to get updates on driver locations is a highly inefficient use of time. That’s why organizations are turning to GPS tracking as a safe and efficient means of communicating information to their drivers, as well as their customers.
The Art of Communication
Without a GPS tracking system in place, precious time is wasted for fleet management making a high volume of phone calls and sending texts to drivers simply to find out where they are and how long it will take them to arrive at their next stop. Gaining fleet visibility through GPS tracking increases the efficiency of your organization’s communication and eliminates this wasted time. Streamlining communication also leads to completing more jobs per day because you can more effectively route drivers to their stops. Before implementing GPS tracking, Plumbing & A/C Medic, Inc.’s dispatcher was making 150 phone calls to drivers per day on average solely to find out where they were and when they would arrive at their next stop. This communication process has been replaced with GPS tracking, reducing those calls to near zero.
The Right Vehicle for the Right Job
It’s common for organizations to get calls from their customers that require a service or rush delivery that same day. When these last-minute jobs arise, it’s important to send the closest vehicle to save time, fuel, and money. When this situation happens to organizations without a GPS tracking system in place, they are essentially flying blind. It’s time-consuming and difficult to make calls to drivers in the field to find out who is closest to a location and has the proper equipment to complete the job. GPS tracking solves this challenge by providing a quick and easy reference to identify which vehicle is closest to a customer site/stop, as well as if they have the right type of equipment. It will also provide the distance between the vehicle and that location along with an ETA, which takes current traffic of the roads into account.
Closing the ETA Window
No visibility into vehicle locations makes it difficult to know how long it will take for them to arrive on site. Furthermore, it makes it even more difficult to provide accurate time windows to your customers. With GPS tracking, it becomes much easier to plan you drivers’ daily routes, which decreases large time windows and allows you to provide customers with more accurate estimated arrival time. Close the “ETA window” goes beyond only increasing your fleet’s efficiency, it will increase customer satisfaction leading to more repeat business for your organization.
The GPS Tracking Difference
GPS tracking helps decrease distracted driving and increase effective communication throughout your organization. Gaining fleet visibility alleviates frustrations of not being able to quickly locate vehicles when the time comes. Cut down the wasted man hours locating drivers, add more jobs per day, and increase your customer satisfaction with GPS Tracking.
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