The Insight Source Blog
Author: John Sullivan
Marketing Automation Specialist
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Why EMS Companies Use Ambulance Fleet Tracking
When someone calls an ambulance to an emergency, every second counts. EMS companies across the country use ambulance fleet tracking to improve their response times and increase the effectiveness of their fleet management overall.
Here are some of the main reasons why EMS companies use ambulance fleet tracking.
AMBULANCE FLEET TRACKING IMPROVES DISPATCH AND RESPONSE TIMES
The quickest response times are crucial to people in need of emergency care, and it’s often a key contractual element between EMS providers and the communities they serve. Dispatchers handle many stressful situations and having easy-to-use software lets them focus on getting information from callers and passing it along to responders in the field.
Using ambulance fleet tracking allows dispatchers to easily identify the closest vehicle (by mileage or travel time), and sort the available vehicles by rig type or responder certification level. Dispatchers can use a system to view live traffic data and optimize routing, send turn-by-turn directions, see Street View images of the destination, message drivers, and visualize overall fleet activity.
Experienced dispatchers and EMS crews bring professionalism to work every day, and using software with real-time fleet and mapping data allows them to provide care faster, with as few roadblocks as possible.
GREATER PRODUCTIVITY AND SAFETY
Managing a mobile EMS workforce is easier with the right technology. With ambulance fleet tracking, EMS managers can track productivity and KPIs, enforce accountability, and verify timecards.
Using a system also improves employee and patient safety. By incorporating tracking data into driver policies, EMS managers can monitor driver behavior in the field. Managers and drivers can receive real-time violation alerts based on driver policies to reduce dangerous driving and accidents.
IMPROVE BILLING ACCURACY
Unlimited historical data such as mileage, time, and units dispatched are useful when billing patients or providing proof of service. If a patient disputes an invoice, EMS companies can easily provide dates, times, and addresses associated with the service to provide proof that billing is accurate.
BETTER MAINTAIN AND UTILIZE THE FLEET
Ambulances are expensive pieces of equipment, so it’s crucial to obtain the most value with better maintenance management and consistently assessing utilization. EMS managers can prolong ambulance lifecycles by using maintenance alerts and reports to stay on top of preventative services. Real-time diagnostic alerts can ensure an ambulance is in good working order before it’s dispatched to the field. Fleet utilization reports can help EMS managers ensure they utilize their fleet most efficiently and right-size if necessary.