If they don’t have the right visibility, organizations struggle to know how employees are spending their time, using company equipment, and connecting with customers.
To understand how your fleet is operating, you’ll need to know the locations of vehicles throughout the day in real-time as well as historical route replay.
With GPS tracking, follow a wide variety of driver behaviors, see scorecards, and provide coaching. Smart cameras equipped with Artificial Intelligence can take your safety program even further by offering context and even greater visibility, plus evidence if your driver is involved in an accident.
Whether you’re dealing with payroll verification, side job elimination, late arrivals at appointments, or enforcing driving policies, our solutions will help.
By knowing if people are going to unknown locations during odd hours and what equipment they’re using, you’ll have the tools to make sure resources are only used for authorized jobs – at the right times.
FSM adds a layer of accountability through payment collection and processing, as well as scheduling, dispatching and work order management.
For more, see a demo of ServiceBridge.
Do your employees keep track of their hours on paper timesheets? If they don’t clock in and out electronically, it’s possible they might round up to the nearest hour when they can’t recall the exact times they started and ended their day. While 15 minutes here and there may not seem like a big deal, it can really add up over time.
See How Rub-a-Dub Plumbing Solved This >
Here are a few questions to consider:
To put an end to side jobs, you’ll need to know when your vehicles are in places they shouldn’t be – and when they’re being used. By knowing if they’re going to unknown locations during odd hours and seeing what onboard equipment they’re using, you’ll have the tools to ensure that vehicles and other resources are only used for authorized jobs.
Resolving billing disputes with customers can be a tricky subject. On one hand, you want to keep your customers happy and increase the chance of repeat business and referrals. On the other hand, unfounded refunds can be unnecessarily costly, and you don’t want to charge less for your services without just cause.
See How Dayton's pest Control Solved This >
Here are a few questions to consider:
Time-stamped GPS reporting along with signature capture and photos of the work performed can give your indisputable evidence. This will ensure that you can stand by employees – and that your organization doesn’t lose money to inaccurate or fraudulent claims.
If your team is often running behind for scheduled appointment windows, it is imperative that your dispatchers know about it so they can update the schedule and notify the client. Using technology to mitigate the frequency in which your teams are running late can be a game-changer. Getting off schedule without the right processes and technology to help can be costly for your bottom line as well as your reputation.
Here are a few questions to consider:
Electronic work orders, real-time job status updates, live schedule updating and historical route display will help employees arrive on-time and manage customer expectations.
Most organizations with more than a few vehicles on the road have a driver policy in place that outline expectations for the driver while using company property. Having an official, written driver policy shows both your employees and your insurer that you take driver behavior very seriously. Considering the fact that you are entrusting an employee with a multi-ton moving metal object with your name on it. The difficult part is enforcing those well written driver policies if you don’t have the right technology to do so.
See How Trio Forest Products Solved This >
GPS tracking can help you track a wide variety of driver behaviors, create scorecards, and provide coaching. Smart cameras equipped with Artificial Intelligence can take your safety program even further by offering context and even greater visibility, plus crucial evidence if your driver is involved in an accident.
