TruGrid

At GPS Insight, we’re proud to partner with organizations that are transforming the way field operations deliver value. One recent example is TruGrid, where Chris Finley, Chief Commercial Officer, and David Asling-Snee, VP of O&M Services, have successfully leveraged FieldAware to streamline operations, empower employees, and enhance service for their customers. 

A Core Part of Operations 

TruGrid has been using FieldAware for about three years, and it has become a core part of how they manage service operations. Serving as the critical link between their enterprise resource planning (ERP) platform and field services, FieldAware ensures real-time tracking, visibility into technician location and status, and confidence that every job is completed correctly. 

A Seamless Transition 

When TruGrid acquired Sungrid in 2025, the company faced the challenge of consolidating multiple NetSuite environments while ensuring continuity for technicians and customers. Rather than disrupt day-to-day operations, TruGrid relied on FieldAware and its NetSuite Connector (FA4NS) to maintain scheduling, work management, and technician efficiency throughout the migration. 

Thanks to the flexibility of FieldAware—and close collaboration with Bridgepoint NS consultants and our own implementation teams—TruGrid’s technicians never missed a beat. Work continued uninterrupted, even as backend systems evolved. 

Tools That Empower the Field 

TruGrid’s operations team uses FieldAware, FieldAware Forms, and the FA4NS Connector to: 

• Streamline scheduling and dispatch across multiple regions with a powerful scheduling grid
• Capture accurate, standardized field data with mobile-friendly forms
• Ensure a smooth, bi-directional flow of information with NetSuite
• Manage service details end-to-end, from dispatch through reconciliation—including travel time, on-site work, parts, expenses, photos, and reports

Because FieldAware is device-agnostic, technicians can work seamlessly on phones, tablets, or laptops, making adoption intuitive and effective in the field. 

Impact for Employees and Customers 

For TruGrid, FieldAware isn’t just a system—it’s an investment in service excellence and scalability. 

As Chris Finley, CCO of TruGrid, explains: 

“FieldAware brings real value to our employees and customers by making daily work smoother, more efficient, and more transparent. It delivers continuity from the initial customer request through the full service call, across multiple geographies, and ensures accurate, timely financial data for our business.” 

With about 20 field service professionals on the platform today, TruGrid is already seeing efficiency gains. And with FieldAware’s ability to scale, the company is well-positioned for future growth across North America. 

Looking Ahead 

With the current migration wrapping up in early 2025, TruGrid is set up for continued growth and scalability. Their journey is a powerful example of how FieldAware helps organizations navigate change without sacrificing service quality—and demonstrates how investing in best-in-class tools drives long-term customer value.