Save Time with Small Business Field Service Software

If there’s one thing to know about starting or running your own business, it’s that time is your most-precious resource. You’ll rarely work normal 8-to-5 hours or unplug after the end of each day. An article in INC magazine shows how much time you can expect to put in as an entrepreneur – 33% of business owners put in more than 50 hours per week.

Managing mobile employees who work in the field serving your clients just adds to the time crunch.

It’s possible, though, that the right tools can help you take your time back.

Small business field service software can help you manage your technicians more efficiently, saving you time and effort.

Here are a few examples of how small business field service management software empowers you to take your time back.

An Example of How to Regain Time

Let’s say you run a business with four two-person teams in the field. Each team returns to your office at mid-day to drop off and pick up paperwork.

On average, this trip to your office takes each crew 30 minutes each day. That’s 2.5 hours per crew, and 10 hours total per week.
How many more jobs could they do if they didn’t have to return to the office to the tune of 10 hours each week?

Also, techs using electronic work orders with real-time syncing will save time by having everything they need to complete a job. They won’t have to call or return to the office.

Small business field service software can also prevent sticky situations with customers by providing proof of service. Your techs will save time by taking photos that automatically attach to your work order through a field service management app.

Saving Time for the Office Team

It’s clear that technicians will save time with field service management software. But how does it help those of you back at the office?

If teams in the field are using mobile devices instead of paper, that’s time you’ll save: No need to process paper work orders and invoices. You’ll generate electronic work orders with the click of a mouse – not to mention what you’ll save on paper and printing costs.

You’ll have legible proof of service records that can’t get lost and are easily accessible from any device that can access your field service solution.

You won’t have to spend time trying to collect payments because the field workers can accept payments from their mobile devices. When you sync your field service management platform with your accounting software, you also save the time you would’ve spent recording payments in both places. And if you’ve ever had to deal with the headache of discrepancies in your accounting, you know just how much time you’ve lost finding the error and fixing it.

Enhanced Convenience for the Customer

The inconveniences of actual paperwork bother your clients, too. They have to dig their checkbook out, store their invoices where they can’t lose them, and fumble through their files when they need your service again.

With a small business field service management solution, they’ll be able to rely on a customer portal that allows quick access to all of their history with your company. That’s great for referencing the last time, for example, your team inspected their HVAC unit and what services they performed.

This all adds up to a more convenient way for your customers to pay, keep track of their invoices, and even schedule future services.

Business Owners, Get Your Time Back With Small Business Field Service Software

Any tool that makes employees more productive, saves time for field teams, and improves customer satisfaction is sure to pay off for business owners.

Think about what happens when something goes wrong: An unhappy customer asks to speak to a manager. In your case, that manager is you.

Field service management software solutions can keep these awkward situations to a minimum – which means more time for looking at the big picture of growing your business.

Not only that, you’ll be able to stand by your employees by providing proof of service to answer customer questions. You’ll have easy access to their notes and photos and sketches from the job.

Also, small business field service software will make it faster and easier to get insights about your business. You’ll reduce the time you spend pulling revenue reports, customer reports, and other data that can point your way to growth. You’ll be more accurate since you won’t have to do manual calculations.

In short, you’ll have real visibility into the workday of your teams and the data that can grow your business. So while your employees in the field save time, they’ll pass that along to you.

Life as a business owner is never easy, but at least small business field service software can help you get your time back by helping you get organized.

With a small business field service management solution, they’ll be able to rely on a customer portal that allows quick access to all of their history with your company. That’s great for referencing the last time, for example, your team inspected their HVAC unit and what services they performed.

This all adds up to a more convenient way for your customers to pay, keep track of their invoices, and even schedule future services.