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Generator Systems Delivers Exceptional Customer Service and Operational Excellence <\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n [\/et_pb_text][et_pb_button button_url=”https:\/\/www.gpsinsight.com\/wp-content\/uploads\/2022\/08\/GPSI-FieldAware-Success-Story-Generator-Systems.pdf” url_new_window=”on” button_text=”Download Success Story” _builder_version=”4.18.0″ _module_preset=”default” custom_button=”on” button_text_color=”#FFFFFF” button_bg_color=”#e71b23″ button_border_width=”0px” button_border_radius=”9px” button_font=”|600|||||||” custom_padding=”20px|40px|20px|40px|false|false” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.19.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″] Company: Industry:<\/strong> Location: Website:<\/strong> [\/et_pb_text][et_pb_blurb _builder_version=”4.18.0″ _module_preset=”default” header_font_size=”67px” body_font_size=”25px” body_line_height=”1.6em” background_color=”rgba(0,106,193,0.05)” custom_padding=”40px|40px|40px|40px|false|false” global_colors_info=”{}”]<\/p>\n “The system is updated continuously as items are entered into the workflow. It\u2019s a huge increase in productivity not having to chase data.”<\/em><\/p>\n [\/et_pb_blurb][et_pb_blurb _builder_version=”4.18.0″ _module_preset=”default” header_level=”h2″ header_text_color=”#275c8d” header_font_size=”67px” body_font_size=”25px” body_line_height=”1.6em” background_color=”rgba(0,106,193,0.05)” custom_padding=”40px|40px|40px|40px|false|false” global_colors_info=”{}”]<\/p>\n <\/strong><\/p>\n \u2022 17% increase <\/span>in schedualable hours. <\/span><\/p>\n \u2022 2X transactions <\/span>processed <\/span>by Finance. <\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.0″ text_font=”Lato||||||||” text_text_color=”#6b6b6b” text_font_size=”24px” text_line_height=”1.9em” header_line_height=”1.1em” header_2_font=”Lato|700|||||||” header_2_text_color=”#275c8d” header_2_font_size=”30px” header_2_line_height=”1.3em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” module_alignment=”center” custom_margin=”||||false|false” custom_margin_tablet=”” custom_margin_phone=”8px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”10px||0px||false|false” header_2_font_size_tablet=”30px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|desktop” use_border_color=”off” global_colors_info=”{}”]<\/p>\n Based in Akron, Ohio, Generator Systems sells and services generators and pumps. <\/span><\/p>\n Generator Systems needed to improve management of its <\/span>field service operations to increase efficiency, speed customer <\/span>response times, and deliver exceptional customer service. <\/span><\/p>\n The company selected GPS Insight field service management software called FieldAware to streamline its field service operations. <\/span>FieldAware had the customization, capability, reliability, and support for the mobile devices used by technicians, as well as offered a seamless integration with NetSuite. <\/span><\/p>\n FieldAware, together with NetSuite, has increased efficiency and improved service throughout Generator Systems\u2019 field service and finance operations; schedulable hours have been increased by <\/span><\/p>\n Exceptional customer service is the heart and soul of Generator Systems\u2019 business model. Executives are keenly aware that only by taking care of customers across all aspects of the business\u2014 the sale, service, and preventative maintenance of pumps and generators\u2014will the company prosper and grow. <\/span><\/p>\n To this end, Generator Systems was looking to improve <\/span>management of its field service operations. The company needed a solution that would increase efficiency, speed customer <\/span>response times, and help it deliver a great customer experience. <\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n [\/et_pb_text][et_pb_blurb _builder_version=”4.18.0″ _module_preset=”default” header_level=”h6″ header_font_size=”14px” body_font_size=”25px” body_line_height=”1.6em” background_color=”rgba(0,106,193,0.05)” custom_padding=”40px|40px|40px|40px|false|false” global_colors_info=”{}”]<\/p>\n “We chose FieldAware because it\u2019s customizable, reliable, and mobile. <\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n [\/et_pb_blurb][et_pb_text _builder_version=”4.18.0″ text_font=”Lato||||||||” text_text_color=”#6b6b6b” text_font_size=”24px” text_line_height=”1.9em” header_line_height=”1.1em” header_2_font=”Lato|700|||||||” header_2_text_color=”#275c8d” header_2_font_size=”30px” header_2_line_height=”1.3em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” module_alignment=”center” custom_margin=”||||false|false” custom_margin_tablet=”” custom_margin_phone=”8px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”10px||0px||false|false” header_2_font_size_tablet=”30px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|desktop” use_border_color=”off” global_colors_info=”{}”]<\/p>\n Rob Somrak, CFO of Generator Systems, said \u201cafter an extensive search, we chose FieldAware because it\u2019s customizable, reliable, and mobile. With approximately two thirds of our employees <\/span>based in the field, this mobility and the ability to conduct <\/span>business using smartphones is very important to us. It integrates seamlessly with NetSuite ERP, which we\u2019ve used for CRM, <\/span>accounting, invoicing, and fixed assets since 2013.\u201d <\/span><\/p>\n Today, Generator Systems uses FieldAware to schedule service calls and notify technicians of jobs through their smartphones. The technicians get a parts list, customer history, and turn-by-turn directions to the customer site. They can use the system to deliver service, enter data, and complete job orders. Job information <\/span>flows seamlessly into NetSuite for invoicing customers.<\/span><\/p>\n <\/span><\/p>\n Because FieldAware is completely customized and presents <\/span>technicians with only the fields and information they need, jobs <\/span>are now documented much more quickly. The time required Customer service has improved along the way. With complete customer history available, schedulers and technicians can make proactive recommendations for preventative maintenance. This allows the company to take a more proactive role in maximizing their customer\u2019s overall equipment effectiveness. <\/span><\/p>\n Operations have been streamlined as well. Adjusting schedules now takes seconds versus up to 45 minutes. Once a job is scheduled, technicians instantly see all the information they need to complete the job, and operations can keep tabs on jobs at all times. \u201cThe system is updated continuously as items are entered into the <\/span>workflow. It\u2019s a huge increase in productivity not having to chase data,\u201d said Kevin Starkey, Operations Manager for Generator Systems. <\/span><\/p>\n Seamless integration between FieldAware and NetSuite means <\/span>work order data is accurately transferred to finance; NetSuite\u2019s <\/span>batch processing completes unlimited invoices instantly. <\/span>Previously finance had to manually review each invoice against the work order and quote as well as adjust as many as 50 percent in a process that took 30 minutes each. Finance can now process <\/span>twice as many transactions with the same resources even as the company has grown. <\/span><\/p>\n In the future, the company plans to build out reports for labor utilization, technician costs and revenue per hour. It expects that this will reduce the time it takes to generate reports from several hours to minutes. <\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Generator Systems Delivers Exceptional Customer Service and Operational Excellence.<\/p>\n","protected":false},"author":47,"featured_media":65660,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[1229,1708],"tags":[1697],"acf":[],"_links":{"self":[{"href":"https:\/\/www.gpsinsight.com\/wp-json\/wp\/v2\/posts\/54851"}],"collection":[{"href":"https:\/\/www.gpsinsight.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.gpsinsight.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.gpsinsight.com\/wp-json\/wp\/v2\/users\/47"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gpsinsight.com\/wp-json\/wp\/v2\/comments?post=54851"}],"version-history":[{"count":0,"href":"https:\/\/www.gpsinsight.com\/wp-json\/wp\/v2\/posts\/54851\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.gpsinsight.com\/wp-json\/wp\/v2\/media\/65660"}],"wp:attachment":[{"href":"https:\/\/www.gpsinsight.com\/wp-json\/wp\/v2\/media?parent=54851"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.gpsinsight.com\/wp-json\/wp\/v2\/categories?post=54851"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.gpsinsight.com\/wp-json\/wp\/v2\/tags?post=54851"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
<\/strong>Generator Systems, LLC.<\/p>\n
<\/span>Power Generation<\/p>\n
<\/strong>Akron, Ohio, USA <\/span><\/p>\n
<\/span>www.generatorsystems.com <\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/span><\/h5>\n
Kevin Starkey
<\/span>Operations Manager, Generator Systems <\/em><\/h5>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\nHighlights<\/strong><\/h2>\n
Challenge <\/span><\/h2>\n
Solution <\/span><\/h2>\n
Benefits <\/span><\/h2>\n
<\/span>17 percent. Customer response times are now faster and Finance can process twice the number of transactions with the same staff.<\/span><\/p>\nGenerator Systems Delivers Outstanding Customer Service with GPS Insight and NetSuite <\/span><\/h2>\n
It supports the two thirds of our employees who are out in the field using smartphones. It also integrates seamlessly with NetSuite ERP.”<\/em><\/p>\nRob Somrak
<\/span>CFO, Generator Systems<\/h6>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\nCustomizable, Reliable and Mobile <\/span><\/h2>\n
More Efficient Service Calls <\/span><\/h2>\n
to close out each work order has decreased from 45 minutes
<\/span>to five minutes. Greater efficiency has increased schedulable <\/span>hours by 17 percent, speeding customer response time. All work orders are now closed out daily\u2014compared with up to two weeks previously\u2014so customers can be invoiced faster. <\/span><\/p>\nBetter Customer Service <\/span><\/h2>\n
Operational Excellence <\/span><\/h2>\n
Faster Reporting <\/span><\/h2>\n