<\/strong>Better Dispatching Equals Better Results
<\/strong><\/h1>\n
[\/et_pb_text][et_pb_text disabled_on=”|off|” admin_label=”Blog Intro Text” _builder_version=”4.16″ text_font=”||||||||” link_font=”|700|||on||||” header_font=”||||||||” header_2_font=”|700|||||||” header_2_font_size=”36px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||||false|false” custom_padding=”||20px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”36px” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
Technician Dispatching Tools Improve Customer Satisfaction<\/strong><\/h2>\nIn December, we proudly announced our acquisition of FieldAware<\/a> to create the leading combined fleet management, field services, and telematics software platform in the business\u2014ensuring all service organizations have what they need to succeed and grow. As we continue to integrate technology and products, a key field service management (FSM) feature we are excited to offer GPS Insight customers is Smart Scheduler<\/strong>, an innovative dispatch software that helps service managers significantly increase efficiency, productivity, and customer satisfaction.<\/p>\nTwo core challenges we constantly hear from customers are the struggle to optimize workforce and job scheduling, and the need to institute more efficient routing. A tech may be sent to a location too far away, wasting time and gas, or may arrive at a job without the proper equipment. And rerouting technicians can lead to significant headaches.<\/p>\n
[\/et_pb_text][et_pb_text disabled_on=”|off|” admin_label=”Blog Intro Text” _builder_version=”4.16″ text_font=”||||||||” link_font=”|700|||on||||” header_font=”||||||||” header_2_font=”|700|||||||” header_2_font_size=”36px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||||false|false” custom_padding=”||30px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”36px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
What is Dispatch Software?
<\/strong><\/h2>\nEffective dispatch software<\/a>, like Smart Scheduler, helps service managers streamline fundamental operations, enhances efficiency, and eliminates unnecessary costs by ensuring vehicles and teams are where they need to be, when they need to be there. It automates the time-consuming and error-prone manual process of dispatching appropriate technicians to the correct jobs. Dispatch software efficiently tracks arrival times, locations, and supply inventory to give service managers a clear, complete picture. For example, if one of your technicians is delayed on-site, Smart Scheduler allows you to quickly locate and reroute other properly skilled resources to eliminate a late arrival.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/www.gpsinsight.com\/wp-content\/uploads\/2022\/12\/FieldAware-ENT-App-Bundle-2.png” alt=”FSM Smart Scheduler for Dispatching” title_text=”FieldAware-ENT-App-Bundle-2″ _builder_version=”4.18.0″ _module_preset=”default” max_width=”600px” max_width_tablet=”600px” max_width_phone=”600px” max_width_last_edited=”on|desktop” module_alignment=”center” custom_padding=”||20px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||10px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ width=”700px” width_tablet=”” width_phone=”” width_last_edited=”on|desktop” max_width=”700px” max_width_tablet=”700px” max_width_phone=”80%” max_width_last_edited=”on|desktop” use_custom_width=”on” width_unit=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text disabled_on=”|off|” admin_label=”Blog Intro Text” _builder_version=”4.16″ text_font=”||||||||” link_font=”|700|||on||||” header_font=”||||||||” header_2_font=”|700|||||||” header_2_font_size=”36px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||||false|false” custom_padding=”||20px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”36px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
Right Tech, Right Job, Right Time <\/strong><\/h2>\nSimply put, Smart Scheduler\u2019s key feature allows service managers to assign work and route the right technicians to the right job at the right time, smoothly and seamlessly. Once the dispatcher approves the job and route, techs are immediately alerted through Smart Scheduler, and can access all the job’s previous data. This data includes which technician the customer worked with previously, whether they are a new or repeat customer, previous job history, which equipment is needed, and other information vital to getting the job done. Lack of crucial data like service history is one of technicians\u2019 top complaints. Dispatch software provides techs with that important data whenever they need it.<\/p>\n
A good dispatch software solution makes documentation much quicker and more efficient. Arrival times, job notes and more are automatically imported into the work order, reducing human error in record keeping.<\/p>\n
Before dispatch software innovation, a dispatcher was often forced to spend their entire day overseeing and scheduling a group of technicians. With Smart Scheduler, service managers can handle hundreds of technicians with a small team of dispatchers and invest more in their core business and technicians.<\/strong><\/p>\nWhile many services companies still waste time using outdated, manual dispatch techniques, bigger fleets have adopted dispatch software and are reaping the benefits.<\/p>\n
[\/et_pb_text][et_pb_text disabled_on=”|off|” admin_label=”Blog Intro Text” _builder_version=”4.16″ text_font=”||||||||” link_font=”|700|||on||||” header_font=”||||||||” header_2_font=”|700|||||||” header_2_font_size=”36px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||||false|false” custom_padding=”||20px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”36px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
Schedule Automation =
<\/strong>Better Customer Service<\/strong><\/h2>\nIn a Microsoft State of Global Customer Service Report, it was found that more than two-thirds<\/a> of customers want an organization to reach out and engage with proactive customer notifications. Smart Scheduler ensures more accurate estimates for tech arrival times and job duration. With automated scheduling, field technicians can report in-app if a job is taking an unexpected amount of time. The dispatch software can then send a different field technician to the next stop, or automatically send a text message to the client with an updated arrival time.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/www.gpsinsight.com\/wp-content\/uploads\/2022\/10\/FA-iphone-mockup.png” alt=”FieldAware Pause Job Notification” title_text=”FA-iphone-mockup” _builder_version=”4.18.0″ _module_preset=”default” width=”34%” custom_padding=”||30px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||10px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][et_pb_text disabled_on=”|off|” admin_label=”Blog Intro Text” _builder_version=”4.16″ text_font=”||||||||” link_font=”|700|||on||||” header_font=”||||||||” header_2_font=”|700|||||||” header_2_font_size=”36px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||||false|false” custom_padding=”||20px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”36px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
Schedule automation also alerts service managers of issues such as double booking a tech or other schedule availability problems\u2014and with route optimization<\/a>, the dispatch software can maximize completed orders and reduce wasted time and gas by sending the closest technician to the job.<\/p>\nOn-time technicians armed with the most relevant, up-to-date information and critical job history, provide better customer service and deliver better results.<\/p>\n
[\/et_pb_text][et_pb_text disabled_on=”|off|” admin_label=”Blog Intro Text” _builder_version=”4.16″ text_font=”||||||||” link_font=”|700|||on||||” header_font=”||||||||” header_2_font=”|700|||||||” header_2_font_size=”36px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||||false|false” custom_padding=”||20px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”36px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
Better Track Inventory<\/strong><\/h2>\nIn one industry study, forty-two percent of field techs<\/a> rate lack of inventory visibility as a major issue. If a technician arrives on a scene without the right tools for the job, the work often must be rescheduled. Dispatch software solutions track inventory and send only appropriately supplied trucks to each job.<\/p>\n[\/et_pb_text][et_pb_text disabled_on=”|off|” admin_label=”Blog Intro Text” _builder_version=”4.16″ text_font=”||||||||” link_font=”|700|||on||||” header_font=”||||||||” header_2_font=”|700|||||||” header_2_text_color=”#64a966″ header_2_font_size=”36px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||||false|false” custom_padding=”||0px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”36px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
Save Green (money and the environment)<\/strong><\/h2>\nBetter and more accurate scheduling and route optimization solutions allow managers to increase efficiency and significantly reduce fuel costs across their entire fleet, increasing profits. It can also help decrease greenhouse gasses released by reducing unnecessary driving, unplanned and unessential return trips, and more. Nearly 90% of consumers want to work with companies that prioritize being Green. Of course, protecting the environment is everyone\u2019s concern, but from a business perspective, being greener can also mean more green in your pocket.<\/p>\n
The combined strength of GPS Insight and FieldAware will provide field service businesses the tools they need to work effectively to determine success. We are eager to equip more field service and fleet teams with innovative solutions such as Smart Scheduler to help field operation managers improve operations, reduce costs, and elevate customer service and retention.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
Check out our Smart Scheduler, an innovative dispatch software that helps service managers significantly increase efficiency, productivity, and customer satisfaction.<\/p>\n","protected":false},"author":47,"featured_media":46543,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"
![\"\"](\"\/\/www.gpsinsight.com\/wp-content\/uploads\/2013\/12\/gps-tracking-outside-sales-teams-e1387578089373.png\" "\\"gps-tracking-outside-sales-teams\\"")
<\/a>For the most part, companies with outside sales teams, such as pharmaceutical companies, have not adopted GPS tracking software to monitor their reps. There have been a number of reasons as to why they haven\u2019t, two of which being privacy issues and the hardwired installation of the devices. These are two legitimate issues that we have the answer to.<\/p>GPS Insight has been selected by Garmin to integrate with the fleet 590 device, which is a portable device that combines GPS tracking<\/a> capabilities for fleet management and the simplicity of Garmin navigation.<\/p>Problem #1: Invasion of Privacy<\/h2>
Since outside sales teams are typically given a company leased vehicle, reps use them for work and for personal use. The issue lies with tracking their employees during off hours and weekends. Sales reps understandably don\u2019t want their employer having insight to what they do with their personal time.<\/p>
The Garmin fleet 590<\/a> device can be taken out of the vehicle on evenings and weekends so that the invasion of privacy conversation goes right out the window.<\/p>Problem #2: Installing a GPS Tracking Device<\/h2>
The fact that the majority of GPS tracking software providers sell hardwire installed devices is a problem for companies with outside sales teams, like pharmaceutical companies, seeing as they usually lease vehicles. Fleet managers do not want the hassle that comes with messing with wiring on a vehicle they do not own. This would also make it cumbersome to move the devices from vehicle to vehicle as new reps leave and come on board or as vehicles get traded in.<\/p>[caption id=\"attachment_1989\" align=\"aligncenter\" width=\"300\"]![\"Garmin](\"\/\/www.gpsinsight.com\/wp-content\/uploads\/2013\/12\/cf-lg.jpg\" "\\"Garmin")
<\/a> Garmin fleet 590 GPS tracking device[\/caption]The Garmin fleet 590 device plugs into the cigarette lighter for power and ignition on\/off recognition. This device works perfectly for companies with leased vehicles, because all professional installation costs and downtime are eliminated.<\/p>
How GPS Tracking Benefits Outside Sales Teams<\/h2>
With those 2 obstacles aside, GPS tracking software provides not only fleet managers with an array of benefits, but it also supplies sales managers of outside sales teams with powerful information, they wouldn\u2019t otherwise have, to help optimize sales operations.<\/p>
- Improve Territory Planning - See where reps have and haven\u2019t been in the last week\/month\/quarter\/etc. and use the data to maximize penetration in each territory.<\/li>
- Improve Time Management - Use data on how much time reps spend at each account vs looking for new business to coach them on how to be more effective and efficient with their time.<\/li>
- Gain Activity Details - Reps can send in notes from each account on what transpired during the visit, i.e. sales, problems, status updates.<\/li><\/ul>
GPS tracking software is a powerful tool for sales management and fleet management. Coupling the fleet 590 device with advanced GPS tracking software gives companies with outside sales teams what they need to take advantage of the many benefits and increase their bottom line.<\/p>
Two core challenges we constantly hear from customers are the struggle to optimize workforce and job scheduling, and the need to institute more efficient routing. A tech may be sent to a location too far away, wasting time and gas, or may arrive at a job without the proper equipment. And rerouting technicians can lead to significant headaches.<\/p>\n
[\/et_pb_text][et_pb_text disabled_on=”|off|” admin_label=”Blog Intro Text” _builder_version=”4.16″ text_font=”||||||||” link_font=”|700|||on||||” header_font=”||||||||” header_2_font=”|700|||||||” header_2_font_size=”36px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||||false|false” custom_padding=”||30px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”36px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
What is Dispatch Software?
<\/strong><\/h2>\nEffective dispatch software<\/a>, like Smart Scheduler, helps service managers streamline fundamental operations, enhances efficiency, and eliminates unnecessary costs by ensuring vehicles and teams are where they need to be, when they need to be there. It automates the time-consuming and error-prone manual process of dispatching appropriate technicians to the correct jobs. Dispatch software efficiently tracks arrival times, locations, and supply inventory to give service managers a clear, complete picture. For example, if one of your technicians is delayed on-site, Smart Scheduler allows you to quickly locate and reroute other properly skilled resources to eliminate a late arrival.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/www.gpsinsight.com\/wp-content\/uploads\/2022\/12\/FieldAware-ENT-App-Bundle-2.png” alt=”FSM Smart Scheduler for Dispatching” title_text=”FieldAware-ENT-App-Bundle-2″ _builder_version=”4.18.0″ _module_preset=”default” max_width=”600px” max_width_tablet=”600px” max_width_phone=”600px” max_width_last_edited=”on|desktop” module_alignment=”center” custom_padding=”||20px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||10px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ width=”700px” width_tablet=”” width_phone=”” width_last_edited=”on|desktop” max_width=”700px” max_width_tablet=”700px” max_width_phone=”80%” max_width_last_edited=”on|desktop” use_custom_width=”on” width_unit=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text disabled_on=”|off|” admin_label=”Blog Intro Text” _builder_version=”4.16″ text_font=”||||||||” link_font=”|700|||on||||” header_font=”||||||||” header_2_font=”|700|||||||” header_2_font_size=”36px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||||false|false” custom_padding=”||20px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”36px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
Right Tech, Right Job, Right Time <\/strong><\/h2>\nSimply put, Smart Scheduler\u2019s key feature allows service managers to assign work and route the right technicians to the right job at the right time, smoothly and seamlessly. Once the dispatcher approves the job and route, techs are immediately alerted through Smart Scheduler, and can access all the job’s previous data. This data includes which technician the customer worked with previously, whether they are a new or repeat customer, previous job history, which equipment is needed, and other information vital to getting the job done. Lack of crucial data like service history is one of technicians\u2019 top complaints. Dispatch software provides techs with that important data whenever they need it.<\/p>\n
A good dispatch software solution makes documentation much quicker and more efficient. Arrival times, job notes and more are automatically imported into the work order, reducing human error in record keeping.<\/p>\n
Before dispatch software innovation, a dispatcher was often forced to spend their entire day overseeing and scheduling a group of technicians. With Smart Scheduler, service managers can handle hundreds of technicians with a small team of dispatchers and invest more in their core business and technicians.<\/strong><\/p>\nWhile many services companies still waste time using outdated, manual dispatch techniques, bigger fleets have adopted dispatch software and are reaping the benefits.<\/p>\n
[\/et_pb_text][et_pb_text disabled_on=”|off|” admin_label=”Blog Intro Text” _builder_version=”4.16″ text_font=”||||||||” link_font=”|700|||on||||” header_font=”||||||||” header_2_font=”|700|||||||” header_2_font_size=”36px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||||false|false” custom_padding=”||20px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”36px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
Schedule Automation =
<\/strong>Better Customer Service<\/strong><\/h2>\nIn a Microsoft State of Global Customer Service Report, it was found that more than two-thirds<\/a> of customers want an organization to reach out and engage with proactive customer notifications. Smart Scheduler ensures more accurate estimates for tech arrival times and job duration. With automated scheduling, field technicians can report in-app if a job is taking an unexpected amount of time. The dispatch software can then send a different field technician to the next stop, or automatically send a text message to the client with an updated arrival time.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/www.gpsinsight.com\/wp-content\/uploads\/2022\/10\/FA-iphone-mockup.png” alt=”FieldAware Pause Job Notification” title_text=”FA-iphone-mockup” _builder_version=”4.18.0″ _module_preset=”default” width=”34%” custom_padding=”||30px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||10px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][et_pb_text disabled_on=”|off|” admin_label=”Blog Intro Text” _builder_version=”4.16″ text_font=”||||||||” link_font=”|700|||on||||” header_font=”||||||||” header_2_font=”|700|||||||” header_2_font_size=”36px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||||false|false” custom_padding=”||20px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”36px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
Schedule automation also alerts service managers of issues such as double booking a tech or other schedule availability problems\u2014and with route optimization<\/a>, the dispatch software can maximize completed orders and reduce wasted time and gas by sending the closest technician to the job.<\/p>\nOn-time technicians armed with the most relevant, up-to-date information and critical job history, provide better customer service and deliver better results.<\/p>\n
[\/et_pb_text][et_pb_text disabled_on=”|off|” admin_label=”Blog Intro Text” _builder_version=”4.16″ text_font=”||||||||” link_font=”|700|||on||||” header_font=”||||||||” header_2_font=”|700|||||||” header_2_font_size=”36px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||||false|false” custom_padding=”||20px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”36px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
Better Track Inventory<\/strong><\/h2>\nIn one industry study, forty-two percent of field techs<\/a> rate lack of inventory visibility as a major issue. If a technician arrives on a scene without the right tools for the job, the work often must be rescheduled. Dispatch software solutions track inventory and send only appropriately supplied trucks to each job.<\/p>\n[\/et_pb_text][et_pb_text disabled_on=”|off|” admin_label=”Blog Intro Text” _builder_version=”4.16″ text_font=”||||||||” link_font=”|700|||on||||” header_font=”||||||||” header_2_font=”|700|||||||” header_2_text_color=”#64a966″ header_2_font_size=”36px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||||false|false” custom_padding=”||0px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”36px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
Save Green (money and the environment)<\/strong><\/h2>\nBetter and more accurate scheduling and route optimization solutions allow managers to increase efficiency and significantly reduce fuel costs across their entire fleet, increasing profits. It can also help decrease greenhouse gasses released by reducing unnecessary driving, unplanned and unessential return trips, and more. Nearly 90% of consumers want to work with companies that prioritize being Green. Of course, protecting the environment is everyone\u2019s concern, but from a business perspective, being greener can also mean more green in your pocket.<\/p>\n
The combined strength of GPS Insight and FieldAware will provide field service businesses the tools they need to work effectively to determine success. We are eager to equip more field service and fleet teams with innovative solutions such as Smart Scheduler to help field operation managers improve operations, reduce costs, and elevate customer service and retention.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
Check out our Smart Scheduler, an innovative dispatch software that helps service managers significantly increase efficiency, productivity, and customer satisfaction.<\/p>\n","protected":false},"author":47,"featured_media":46543,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"
<\/a>For the most part, companies with outside sales teams, such as pharmaceutical companies, have not adopted GPS tracking software to monitor their reps. There have been a number of reasons as to why they haven\u2019t, two of which being privacy issues and the hardwired installation of the devices. These are two legitimate issues that we have the answer to.<\/p>GPS Insight has been selected by Garmin to integrate with the fleet 590 device, which is a portable device that combines GPS tracking<\/a> capabilities for fleet management and the simplicity of Garmin navigation.<\/p>Problem #1: Invasion of Privacy<\/h2>
Since outside sales teams are typically given a company leased vehicle, reps use them for work and for personal use. The issue lies with tracking their employees during off hours and weekends. Sales reps understandably don\u2019t want their employer having insight to what they do with their personal time.<\/p>
The Garmin fleet 590<\/a> device can be taken out of the vehicle on evenings and weekends so that the invasion of privacy conversation goes right out the window.<\/p>Problem #2: Installing a GPS Tracking Device<\/h2>
The fact that the majority of GPS tracking software providers sell hardwire installed devices is a problem for companies with outside sales teams, like pharmaceutical companies, seeing as they usually lease vehicles. Fleet managers do not want the hassle that comes with messing with wiring on a vehicle they do not own. This would also make it cumbersome to move the devices from vehicle to vehicle as new reps leave and come on board or as vehicles get traded in.<\/p>[caption id=\"attachment_1989\" align=\"aligncenter\" width=\"300\"]<\/a> Garmin fleet 590 GPS tracking device[\/caption]The Garmin fleet 590 device plugs into the cigarette lighter for power and ignition on\/off recognition. This device works perfectly for companies with leased vehicles, because all professional installation costs and downtime are eliminated.<\/p>
How GPS Tracking Benefits Outside Sales Teams<\/h2>
With those 2 obstacles aside, GPS tracking software provides not only fleet managers with an array of benefits, but it also supplies sales managers of outside sales teams with powerful information, they wouldn\u2019t otherwise have, to help optimize sales operations.<\/p>
- Improve Territory Planning - See where reps have and haven\u2019t been in the last week\/month\/quarter\/etc. and use the data to maximize penetration in each territory.<\/li>
- Improve Time Management - Use data on how much time reps spend at each account vs looking for new business to coach them on how to be more effective and efficient with their time.<\/li>
- Gain Activity Details - Reps can send in notes from each account on what transpired during the visit, i.e. sales, problems, status updates.<\/li><\/ul>
GPS tracking software is a powerful tool for sales management and fleet management. Coupling the fleet 590 device with advanced GPS tracking software gives companies with outside sales teams what they need to take advantage of the many benefits and increase their bottom line.<\/p>
[\/et_pb_text][et_pb_image src=”https:\/\/www.gpsinsight.com\/wp-content\/uploads\/2022\/12\/FieldAware-ENT-App-Bundle-2.png” alt=”FSM Smart Scheduler for Dispatching” title_text=”FieldAware-ENT-App-Bundle-2″ _builder_version=”4.18.0″ _module_preset=”default” max_width=”600px” max_width_tablet=”600px” max_width_phone=”600px” max_width_last_edited=”on|desktop” module_alignment=”center” custom_padding=”||20px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||10px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ width=”700px” width_tablet=”” width_phone=”” width_last_edited=”on|desktop” max_width=”700px” max_width_tablet=”700px” max_width_phone=”80%” max_width_last_edited=”on|desktop” use_custom_width=”on” width_unit=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text disabled_on=”|off|” admin_label=”Blog Intro Text” _builder_version=”4.16″ text_font=”||||||||” link_font=”|700|||on||||” header_font=”||||||||” header_2_font=”|700|||||||” header_2_font_size=”36px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||||false|false” custom_padding=”||20px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”36px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
Right Tech, Right Job, Right Time <\/strong><\/h2>\nSimply put, Smart Scheduler\u2019s key feature allows service managers to assign work and route the right technicians to the right job at the right time, smoothly and seamlessly. Once the dispatcher approves the job and route, techs are immediately alerted through Smart Scheduler, and can access all the job’s previous data. This data includes which technician the customer worked with previously, whether they are a new or repeat customer, previous job history, which equipment is needed, and other information vital to getting the job done. Lack of crucial data like service history is one of technicians\u2019 top complaints. Dispatch software provides techs with that important data whenever they need it.<\/p>\n
A good dispatch software solution makes documentation much quicker and more efficient. Arrival times, job notes and more are automatically imported into the work order, reducing human error in record keeping.<\/p>\n
Before dispatch software innovation, a dispatcher was often forced to spend their entire day overseeing and scheduling a group of technicians. With Smart Scheduler, service managers can handle hundreds of technicians with a small team of dispatchers and invest more in their core business and technicians.<\/strong><\/p>\nWhile many services companies still waste time using outdated, manual dispatch techniques, bigger fleets have adopted dispatch software and are reaping the benefits.<\/p>\n
[\/et_pb_text][et_pb_text disabled_on=”|off|” admin_label=”Blog Intro Text” _builder_version=”4.16″ text_font=”||||||||” link_font=”|700|||on||||” header_font=”||||||||” header_2_font=”|700|||||||” header_2_font_size=”36px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||||false|false” custom_padding=”||20px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”36px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
Schedule Automation =
<\/strong>Better Customer Service<\/strong><\/h2>\nIn a Microsoft State of Global Customer Service Report, it was found that more than two-thirds<\/a> of customers want an organization to reach out and engage with proactive customer notifications. Smart Scheduler ensures more accurate estimates for tech arrival times and job duration. With automated scheduling, field technicians can report in-app if a job is taking an unexpected amount of time. The dispatch software can then send a different field technician to the next stop, or automatically send a text message to the client with an updated arrival time.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/www.gpsinsight.com\/wp-content\/uploads\/2022\/10\/FA-iphone-mockup.png” alt=”FieldAware Pause Job Notification” title_text=”FA-iphone-mockup” _builder_version=”4.18.0″ _module_preset=”default” width=”34%” custom_padding=”||30px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||10px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][et_pb_text disabled_on=”|off|” admin_label=”Blog Intro Text” _builder_version=”4.16″ text_font=”||||||||” link_font=”|700|||on||||” header_font=”||||||||” header_2_font=”|700|||||||” header_2_font_size=”36px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||||false|false” custom_padding=”||20px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”36px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
Schedule automation also alerts service managers of issues such as double booking a tech or other schedule availability problems\u2014and with route optimization<\/a>, the dispatch software can maximize completed orders and reduce wasted time and gas by sending the closest technician to the job.<\/p>\nOn-time technicians armed with the most relevant, up-to-date information and critical job history, provide better customer service and deliver better results.<\/p>\n
[\/et_pb_text][et_pb_text disabled_on=”|off|” admin_label=”Blog Intro Text” _builder_version=”4.16″ text_font=”||||||||” link_font=”|700|||on||||” header_font=”||||||||” header_2_font=”|700|||||||” header_2_font_size=”36px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||||false|false” custom_padding=”||20px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”36px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
Better Track Inventory<\/strong><\/h2>\nIn one industry study, forty-two percent of field techs<\/a> rate lack of inventory visibility as a major issue. If a technician arrives on a scene without the right tools for the job, the work often must be rescheduled. Dispatch software solutions track inventory and send only appropriately supplied trucks to each job.<\/p>\n[\/et_pb_text][et_pb_text disabled_on=”|off|” admin_label=”Blog Intro Text” _builder_version=”4.16″ text_font=”||||||||” link_font=”|700|||on||||” header_font=”||||||||” header_2_font=”|700|||||||” header_2_text_color=”#64a966″ header_2_font_size=”36px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||||false|false” custom_padding=”||0px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”36px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
Save Green (money and the environment)<\/strong><\/h2>\nBetter and more accurate scheduling and route optimization solutions allow managers to increase efficiency and significantly reduce fuel costs across their entire fleet, increasing profits. It can also help decrease greenhouse gasses released by reducing unnecessary driving, unplanned and unessential return trips, and more. Nearly 90% of consumers want to work with companies that prioritize being Green. Of course, protecting the environment is everyone\u2019s concern, but from a business perspective, being greener can also mean more green in your pocket.<\/p>\n
The combined strength of GPS Insight and FieldAware will provide field service businesses the tools they need to work effectively to determine success. We are eager to equip more field service and fleet teams with innovative solutions such as Smart Scheduler to help field operation managers improve operations, reduce costs, and elevate customer service and retention.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
Check out our Smart Scheduler, an innovative dispatch software that helps service managers significantly increase efficiency, productivity, and customer satisfaction.<\/p>\n","protected":false},"author":47,"featured_media":46543,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"
<\/a>For the most part, companies with outside sales teams, such as pharmaceutical companies, have not adopted GPS tracking software to monitor their reps. There have been a number of reasons as to why they haven\u2019t, two of which being privacy issues and the hardwired installation of the devices. These are two legitimate issues that we have the answer to.<\/p>GPS Insight has been selected by Garmin to integrate with the fleet 590 device, which is a portable device that combines GPS tracking<\/a> capabilities for fleet management and the simplicity of Garmin navigation.<\/p>Problem #1: Invasion of Privacy<\/h2>
Since outside sales teams are typically given a company leased vehicle, reps use them for work and for personal use. The issue lies with tracking their employees during off hours and weekends. Sales reps understandably don\u2019t want their employer having insight to what they do with their personal time.<\/p>
The Garmin fleet 590<\/a> device can be taken out of the vehicle on evenings and weekends so that the invasion of privacy conversation goes right out the window.<\/p>Problem #2: Installing a GPS Tracking Device<\/h2>
The fact that the majority of GPS tracking software providers sell hardwire installed devices is a problem for companies with outside sales teams, like pharmaceutical companies, seeing as they usually lease vehicles. Fleet managers do not want the hassle that comes with messing with wiring on a vehicle they do not own. This would also make it cumbersome to move the devices from vehicle to vehicle as new reps leave and come on board or as vehicles get traded in.<\/p>[caption id=\"attachment_1989\" align=\"aligncenter\" width=\"300\"]<\/a> Garmin fleet 590 GPS tracking device[\/caption]The Garmin fleet 590 device plugs into the cigarette lighter for power and ignition on\/off recognition. This device works perfectly for companies with leased vehicles, because all professional installation costs and downtime are eliminated.<\/p>
How GPS Tracking Benefits Outside Sales Teams<\/h2>
With those 2 obstacles aside, GPS tracking software provides not only fleet managers with an array of benefits, but it also supplies sales managers of outside sales teams with powerful information, they wouldn\u2019t otherwise have, to help optimize sales operations.<\/p>
- Improve Territory Planning - See where reps have and haven\u2019t been in the last week\/month\/quarter\/etc. and use the data to maximize penetration in each territory.<\/li>
- Improve Time Management - Use data on how much time reps spend at each account vs looking for new business to coach them on how to be more effective and efficient with their time.<\/li>
- Gain Activity Details - Reps can send in notes from each account on what transpired during the visit, i.e. sales, problems, status updates.<\/li><\/ul>
GPS tracking software is a powerful tool for sales management and fleet management. Coupling the fleet 590 device with advanced GPS tracking software gives companies with outside sales teams what they need to take advantage of the many benefits and increase their bottom line.<\/p>
While many services companies still waste time using outdated, manual dispatch techniques, bigger fleets have adopted dispatch software and are reaping the benefits.<\/p>\n
[\/et_pb_text][et_pb_text disabled_on=”|off|” admin_label=”Blog Intro Text” _builder_version=”4.16″ text_font=”||||||||” link_font=”|700|||on||||” header_font=”||||||||” header_2_font=”|700|||||||” header_2_font_size=”36px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||||false|false” custom_padding=”||20px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”36px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
Schedule Automation =
<\/strong>Better Customer Service<\/strong><\/h2>\nIn a Microsoft State of Global Customer Service Report, it was found that more than two-thirds<\/a> of customers want an organization to reach out and engage with proactive customer notifications. Smart Scheduler ensures more accurate estimates for tech arrival times and job duration. With automated scheduling, field technicians can report in-app if a job is taking an unexpected amount of time. The dispatch software can then send a different field technician to the next stop, or automatically send a text message to the client with an updated arrival time.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/www.gpsinsight.com\/wp-content\/uploads\/2022\/10\/FA-iphone-mockup.png” alt=”FieldAware Pause Job Notification” title_text=”FA-iphone-mockup” _builder_version=”4.18.0″ _module_preset=”default” width=”34%” custom_padding=”||30px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||10px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][et_pb_text disabled_on=”|off|” admin_label=”Blog Intro Text” _builder_version=”4.16″ text_font=”||||||||” link_font=”|700|||on||||” header_font=”||||||||” header_2_font=”|700|||||||” header_2_font_size=”36px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||||false|false” custom_padding=”||20px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”36px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
Schedule automation also alerts service managers of issues such as double booking a tech or other schedule availability problems\u2014and with route optimization<\/a>, the dispatch software can maximize completed orders and reduce wasted time and gas by sending the closest technician to the job.<\/p>\nOn-time technicians armed with the most relevant, up-to-date information and critical job history, provide better customer service and deliver better results.<\/p>\n
[\/et_pb_text][et_pb_text disabled_on=”|off|” admin_label=”Blog Intro Text” _builder_version=”4.16″ text_font=”||||||||” link_font=”|700|||on||||” header_font=”||||||||” header_2_font=”|700|||||||” header_2_font_size=”36px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||||false|false” custom_padding=”||20px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”36px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
Better Track Inventory<\/strong><\/h2>\nIn one industry study, forty-two percent of field techs<\/a> rate lack of inventory visibility as a major issue. If a technician arrives on a scene without the right tools for the job, the work often must be rescheduled. Dispatch software solutions track inventory and send only appropriately supplied trucks to each job.<\/p>\n[\/et_pb_text][et_pb_text disabled_on=”|off|” admin_label=”Blog Intro Text” _builder_version=”4.16″ text_font=”||||||||” link_font=”|700|||on||||” header_font=”||||||||” header_2_font=”|700|||||||” header_2_text_color=”#64a966″ header_2_font_size=”36px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||||false|false” custom_padding=”||0px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”36px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
Save Green (money and the environment)<\/strong><\/h2>\nBetter and more accurate scheduling and route optimization solutions allow managers to increase efficiency and significantly reduce fuel costs across their entire fleet, increasing profits. It can also help decrease greenhouse gasses released by reducing unnecessary driving, unplanned and unessential return trips, and more. Nearly 90% of consumers want to work with companies that prioritize being Green. Of course, protecting the environment is everyone\u2019s concern, but from a business perspective, being greener can also mean more green in your pocket.<\/p>\n
The combined strength of GPS Insight and FieldAware will provide field service businesses the tools they need to work effectively to determine success. We are eager to equip more field service and fleet teams with innovative solutions such as Smart Scheduler to help field operation managers improve operations, reduce costs, and elevate customer service and retention.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
Check out our Smart Scheduler, an innovative dispatch software that helps service managers significantly increase efficiency, productivity, and customer satisfaction.<\/p>\n","protected":false},"author":47,"featured_media":46543,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"
<\/a>For the most part, companies with outside sales teams, such as pharmaceutical companies, have not adopted GPS tracking software to monitor their reps. There have been a number of reasons as to why they haven\u2019t, two of which being privacy issues and the hardwired installation of the devices. These are two legitimate issues that we have the answer to.<\/p>GPS Insight has been selected by Garmin to integrate with the fleet 590 device, which is a portable device that combines GPS tracking<\/a> capabilities for fleet management and the simplicity of Garmin navigation.<\/p>Problem #1: Invasion of Privacy<\/h2>
Since outside sales teams are typically given a company leased vehicle, reps use them for work and for personal use. The issue lies with tracking their employees during off hours and weekends. Sales reps understandably don\u2019t want their employer having insight to what they do with their personal time.<\/p>
The Garmin fleet 590<\/a> device can be taken out of the vehicle on evenings and weekends so that the invasion of privacy conversation goes right out the window.<\/p>Problem #2: Installing a GPS Tracking Device<\/h2>
The fact that the majority of GPS tracking software providers sell hardwire installed devices is a problem for companies with outside sales teams, like pharmaceutical companies, seeing as they usually lease vehicles. Fleet managers do not want the hassle that comes with messing with wiring on a vehicle they do not own. This would also make it cumbersome to move the devices from vehicle to vehicle as new reps leave and come on board or as vehicles get traded in.<\/p>[caption id=\"attachment_1989\" align=\"aligncenter\" width=\"300\"]<\/a> Garmin fleet 590 GPS tracking device[\/caption]The Garmin fleet 590 device plugs into the cigarette lighter for power and ignition on\/off recognition. This device works perfectly for companies with leased vehicles, because all professional installation costs and downtime are eliminated.<\/p>
How GPS Tracking Benefits Outside Sales Teams<\/h2>
With those 2 obstacles aside, GPS tracking software provides not only fleet managers with an array of benefits, but it also supplies sales managers of outside sales teams with powerful information, they wouldn\u2019t otherwise have, to help optimize sales operations.<\/p>
- Improve Territory Planning - See where reps have and haven\u2019t been in the last week\/month\/quarter\/etc. and use the data to maximize penetration in each territory.<\/li>
- Improve Time Management - Use data on how much time reps spend at each account vs looking for new business to coach them on how to be more effective and efficient with their time.<\/li>
- Gain Activity Details - Reps can send in notes from each account on what transpired during the visit, i.e. sales, problems, status updates.<\/li><\/ul>
GPS tracking software is a powerful tool for sales management and fleet management. Coupling the fleet 590 device with advanced GPS tracking software gives companies with outside sales teams what they need to take advantage of the many benefits and increase their bottom line.<\/p>
[\/et_pb_text][et_pb_image src=”https:\/\/www.gpsinsight.com\/wp-content\/uploads\/2022\/10\/FA-iphone-mockup.png” alt=”FieldAware Pause Job Notification” title_text=”FA-iphone-mockup” _builder_version=”4.18.0″ _module_preset=”default” width=”34%” custom_padding=”||30px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||10px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][et_pb_text disabled_on=”|off|” admin_label=”Blog Intro Text” _builder_version=”4.16″ text_font=”||||||||” link_font=”|700|||on||||” header_font=”||||||||” header_2_font=”|700|||||||” header_2_font_size=”36px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||||false|false” custom_padding=”||20px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”36px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
Schedule automation also alerts service managers of issues such as double booking a tech or other schedule availability problems\u2014and with route optimization<\/a>, the dispatch software can maximize completed orders and reduce wasted time and gas by sending the closest technician to the job.<\/p>\n On-time technicians armed with the most relevant, up-to-date information and critical job history, provide better customer service and deliver better results.<\/p>\n [\/et_pb_text][et_pb_text disabled_on=”|off|” admin_label=”Blog Intro Text” _builder_version=”4.16″ text_font=”||||||||” link_font=”|700|||on||||” header_font=”||||||||” header_2_font=”|700|||||||” header_2_font_size=”36px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||||false|false” custom_padding=”||20px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”36px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n In one industry study, forty-two percent of field techs<\/a> rate lack of inventory visibility as a major issue. If a technician arrives on a scene without the right tools for the job, the work often must be rescheduled. Dispatch software solutions track inventory and send only appropriately supplied trucks to each job.<\/p>\n [\/et_pb_text][et_pb_text disabled_on=”|off|” admin_label=”Blog Intro Text” _builder_version=”4.16″ text_font=”||||||||” link_font=”|700|||on||||” header_font=”||||||||” header_2_font=”|700|||||||” header_2_text_color=”#64a966″ header_2_font_size=”36px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||||false|false” custom_padding=”||0px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”36px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n Better and more accurate scheduling and route optimization solutions allow managers to increase efficiency and significantly reduce fuel costs across their entire fleet, increasing profits. It can also help decrease greenhouse gasses released by reducing unnecessary driving, unplanned and unessential return trips, and more. Nearly 90% of consumers want to work with companies that prioritize being Green. Of course, protecting the environment is everyone\u2019s concern, but from a business perspective, being greener can also mean more green in your pocket.<\/p>\n The combined strength of GPS Insight and FieldAware will provide field service businesses the tools they need to work effectively to determine success. We are eager to equip more field service and fleet teams with innovative solutions such as Smart Scheduler to help field operation managers improve operations, reduce costs, and elevate customer service and retention.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Check out our Smart Scheduler, an innovative dispatch software that helps service managers significantly increase efficiency, productivity, and customer satisfaction.<\/p>\n","protected":false},"author":47,"featured_media":46543,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":" GPS Insight has been selected by Garmin to integrate with the fleet 590 device, which is a portable device that combines GPS tracking<\/a> capabilities for fleet management and the simplicity of Garmin navigation.<\/p> Since outside sales teams are typically given a company leased vehicle, reps use them for work and for personal use. The issue lies with tracking their employees during off hours and weekends. Sales reps understandably don\u2019t want their employer having insight to what they do with their personal time.<\/p> The Garmin fleet 590<\/a> device can be taken out of the vehicle on evenings and weekends so that the invasion of privacy conversation goes right out the window.<\/p> The fact that the majority of GPS tracking software providers sell hardwire installed devices is a problem for companies with outside sales teams, like pharmaceutical companies, seeing as they usually lease vehicles. Fleet managers do not want the hassle that comes with messing with wiring on a vehicle they do not own. This would also make it cumbersome to move the devices from vehicle to vehicle as new reps leave and come on board or as vehicles get traded in.<\/p>[caption id=\"attachment_1989\" align=\"aligncenter\" width=\"300\"] The Garmin fleet 590 device plugs into the cigarette lighter for power and ignition on\/off recognition. This device works perfectly for companies with leased vehicles, because all professional installation costs and downtime are eliminated.<\/p> With those 2 obstacles aside, GPS tracking software provides not only fleet managers with an array of benefits, but it also supplies sales managers of outside sales teams with powerful information, they wouldn\u2019t otherwise have, to help optimize sales operations.<\/p> GPS tracking software is a powerful tool for sales management and fleet management. Coupling the fleet 590 device with advanced GPS tracking software gives companies with outside sales teams what they need to take advantage of the many benefits and increase their bottom line.<\/p>Better Track Inventory<\/strong><\/h2>\n
Save Green (money and the environment)<\/strong><\/h2>\n
<\/a>For the most part, companies with outside sales teams, such as pharmaceutical companies, have not adopted GPS tracking software to monitor their reps. There have been a number of reasons as to why they haven\u2019t, two of which being privacy issues and the hardwired installation of the devices. These are two legitimate issues that we have the answer to.<\/p>Problem #1: Invasion of Privacy<\/h2>
Problem #2: Installing a GPS Tracking Device<\/h2>
<\/a> Garmin fleet 590 GPS tracking device[\/caption]How GPS Tracking Benefits Outside Sales Teams<\/h2>