\n<\/strong><\/h1>\n
[\/et_pb_text][et_pb_text disabled_on=”|off|” admin_label=”Blog Intro Text” _builder_version=”4.16″ text_font=”||||||||” header_font=”||||||||” header_2_font=”||||||||” header_2_font_size=”36px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]In an increasingly digital world, implementing an effective field service management solution is no longer a \u201cgood to have\u201d option for a field service business, it is a \u201cmust have\u201d to optimize on-the-job business operations. And while numerous platforms have significantly improved field tech performance and safety, too many businesses remain in the dark ages when it comes to back-office management. Drowning in paperwork and relying on a hodge-podge of inefficient spreadsheets, making it harder \u2013 not easier – to get the job done. <\/p>\n
For example, the right service business software streamlines critical office operations by: [\/et_pb_text][et_pb_blurb image=”https:\/\/www.gpsinsight.com\/wp-content\/uploads\/2021\/10\/icons8-level_1.png” alt=”Office Operation #1″ icon_placement=”left” _builder_version=”4.16″ _module_preset=”default” body_font_size=”20px” custom_margin=”||14px|||” global_colors_info=”{}”]<\/p>\n
Dramatically reducing time-consuming, error-prone, and inefficient paperwork<\/p>\n
[\/et_pb_blurb][et_pb_blurb image=”https:\/\/www.gpsinsight.com\/wp-content\/uploads\/2021\/10\/icons8-circled_2.png” alt=”Office Operation #2″ icon_placement=”left” _builder_version=”4.16″ _module_preset=”default” body_font_size=”20px” custom_margin=”||18px|||” global_colors_info=”{}”]<\/p>\n
Improving communication between office staff and technicians<\/p>\n
[\/et_pb_blurb][et_pb_blurb image=”https:\/\/www.gpsinsight.com\/wp-content\/uploads\/2021\/10\/icons8-circled_3.png” alt=”Office Operation #3″ icon_placement=”left” _builder_version=”4.16″ _module_preset=”default” body_font_size=”20px” custom_margin=”||19px|||” global_colors_info=”{}”]<\/p>\n
Providing more accurate scheduling and arming techs with better, more accurate customer information<\/p>\n
[\/et_pb_blurb][et_pb_blurb image=”https:\/\/www.gpsinsight.com\/wp-content\/uploads\/2021\/10\/icons8-circled_4.png” alt=”Office Operation #4″ icon_placement=”left” _builder_version=”4.16″ _module_preset=”default” body_font_size=”20px” custom_margin=”||10px|||” global_colors_info=”{}”]<\/p>\n
Grow customer retention and revenue<\/p>\n
[\/et_pb_blurb][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_3_font=”|600|||||||” custom_padding=”30px||||false|false” global_colors_info=”{}”]<\/p>\n
Burying Yourself in Paperwork in the Digital Age<\/strong><\/h3>\nHow often have you looked for a piece of paper with vital customer information unable to find it in the stacks piled on your desk? Paper gets lost, thrown away, or destroyed; handwriting can be illegible; and paper needs to be filed away in endless cabinets, folders, or drawers. Whiteboards? They can only store so much information and get quickly erased \u2013 often by accident. If you didn\u2019t write down that information last week (adding another page to your stack), good luck finding what you need. Spreadsheets? They are only as good as the last time someone hit save, which leads to more errors, lost data, and wasted time trying to track down and correct what has been incorrectly entered or lost. And relying on older, unreliable jury-rigged software, expecting it to perform functions it wasn\u2019t built for is asking for trouble. [\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_3_font=”|600|||||||” custom_padding=”30px||3px||false|false” global_colors_info=”{}”]<\/p>\n
Happier Technicians and Customers<\/strong><\/h3>\nFailure to adopt service business software not only makes important tasks more difficult to complete but eliminates the benefits that organization and efficiency can provide your business \u2013 benefits that your competitors are already maximizing.<\/p>\n
The right field service software provides real-time visibility into schedules and job assignments. Tools such as electronic scheduling and dispatching features, as well as map-based scheduling, allow you to quickly respond to urgent customer calls. It helps manage wild-card situations that require rescheduling, like unplanned technician absence or inclement weather, etc., while also minimizing wasted time and fuel use driving across town from job to job.<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” background_video_mp4=”https:\/\/www.gpsinsight.com\/wp-content\/uploads\/2021\/03\/Map-Based-Scheduling-Video7.mp4″ background_video_width=”1330″ background_video_height=”1080″ custom_padding=”540px||||false|false” global_colors_info=”{}”][\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_3_font=”|600|||||||” custom_padding=”30px||3px||false|false” global_colors_info=”{}”]<\/p>\n
Effective service business software also creates a true customer data management system that goes far beyond general contact information and the most recent service call currently stored in a spreadsheet or file cabinet. At the push of a button and on any device, you can access a customer\u2019s full record, including contact and billing information, job locations, activity notes, full job history, installed assets, and previous and outstanding invoices and payments. It also ensures a more efficient, integrated process for employees, with electronic work orders that connect office and technicians in real time and providing field teams the information they need to get the job done right the first time. No more wasting time examining scribbled notes, combing through file cabinets like Indiana Jones, or scrolling through spreadsheets for missing information.<\/p>\n
Field service business software also creates a better customer experience and increases retention. Replacing that clipboard and stack of papers with a mobile device that contains a clean, modern electronic work order with paperless receipts demonstrates an image and reputation of professionalism and organization that builds trust and confidence. Customers get the full story of the work you perform with easily accessible customer portals that include all previous work orders, invoices, documents, and photos, as well as the ability to easily request future service.<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_3_font=”|600|||||||” custom_margin=”||42px|||” custom_padding=”30px||||false|false” global_colors_info=”{}”]<\/p>\n
More Organization = More Revenue & More Growth<\/strong><\/h3>\nStacks of paper, lost information and inefficiency are consistent and significant drains on a business. Time spent on paperwork and old billing processes simply mean less money in your pocket. For instance, not utilizing credit card payments on site can result in cash or check payments being lost or stolen or invoices going unpaid for weeks, months, or even longer and more time spent tracking down payments. Achieving quote-to-cash efficiency should be the goal.<\/p>\n
On-site payment processing and a two-way QuickBooks Online sync streamlines billing, reduces time chasing customers for payment and ensures payment in your account before even leaving their driveway. It also eliminates the time you spend manually entering payment information in multiple places, as well as the time spent finding and correcting errors that can occur with manual data entry.<\/p>\n
[\/et_pb_text][et_pb_image src=”https:\/\/www.gpsinsight.com\/wp-content\/uploads\/2020\/11\/GPSI-FSM-QuickBooks-Sync.jpg” align=”center” _builder_version=”4.16″ _module_preset=”default” width=”500px” width_tablet=”” width_phone=”100%” width_last_edited=”on|desktop” custom_margin=”||3px|||” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_3_font=”|600|||||||” custom_padding=”11px||||false|false” global_colors_info=”{}”]<\/p>\n
Old-school management methods reduce opportunity for further growth. Inefficient scheduling and routes, and multiple trips back to the office for paperwork and bookkeeping is time not spent on additional jobs. Relying on manual methods or spreadsheets for tracking how your customers hear about you reduces valuable time and revenue to better market your business or determine what is working and not working to drive bottom line.<\/p>\n
Field service businesses simply cannot afford to limp along with outdated, disorganized back-office processes that leak profits, exacerbate inefficiencies, weaken customer service, and limit growth. A wholistic, effective service business software is no longer a luxury but a necessity, and fast becoming the difference between success and failure in any number of industries. Embrace the streamlined digital solution to transform your business and grow.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
\u201cBuried Under Paperwork\u201d still a reality and not a metaphor? Read how field service business software helps streamline operations and save time and money.<\/p>\n","protected":false},"author":43,"featured_media":41691,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"
![\"\"](\"\/\/www.gpsinsight.com\/wp-content\/uploads\/2013\/12\/gps-tracking-outside-sales-teams-e1387578089373.png\" "\\"gps-tracking-outside-sales-teams\\"")
<\/a>For the most part, companies with outside sales teams, such as pharmaceutical companies, have not adopted GPS tracking software to monitor their reps. There have been a number of reasons as to why they haven\u2019t, two of which being privacy issues and the hardwired installation of the devices. These are two legitimate issues that we have the answer to.<\/p>GPS Insight has been selected by Garmin to integrate with the fleet 590 device, which is a portable device that combines GPS tracking<\/a> capabilities for fleet management and the simplicity of Garmin navigation.<\/p>Problem #1: Invasion of Privacy<\/h2>
Since outside sales teams are typically given a company leased vehicle, reps use them for work and for personal use. The issue lies with tracking their employees during off hours and weekends. Sales reps understandably don\u2019t want their employer having insight to what they do with their personal time.<\/p>
The Garmin fleet 590<\/a> device can be taken out of the vehicle on evenings and weekends so that the invasion of privacy conversation goes right out the window.<\/p>Problem #2: Installing a GPS Tracking Device<\/h2>
The fact that the majority of GPS tracking software providers sell hardwire installed devices is a problem for companies with outside sales teams, like pharmaceutical companies, seeing as they usually lease vehicles. Fleet managers do not want the hassle that comes with messing with wiring on a vehicle they do not own. This would also make it cumbersome to move the devices from vehicle to vehicle as new reps leave and come on board or as vehicles get traded in.<\/p>[caption id=\"attachment_1989\" align=\"aligncenter\" width=\"300\"]![\"Garmin](\"\/\/www.gpsinsight.com\/wp-content\/uploads\/2013\/12\/cf-lg.jpg\" "\\"Garmin")
<\/a> Garmin fleet 590 GPS tracking device[\/caption]The Garmin fleet 590 device plugs into the cigarette lighter for power and ignition on\/off recognition. This device works perfectly for companies with leased vehicles, because all professional installation costs and downtime are eliminated.<\/p>
How GPS Tracking Benefits Outside Sales Teams<\/h2>
With those 2 obstacles aside, GPS tracking software provides not only fleet managers with an array of benefits, but it also supplies sales managers of outside sales teams with powerful information, they wouldn\u2019t otherwise have, to help optimize sales operations.<\/p>
- Improve Territory Planning - See where reps have and haven\u2019t been in the last week\/month\/quarter\/etc. and use the data to maximize penetration in each territory.<\/li>
- Improve Time Management - Use data on how much time reps spend at each account vs looking for new business to coach them on how to be more effective and efficient with their time.<\/li>
- Gain Activity Details - Reps can send in notes from each account on what transpired during the visit, i.e. sales, problems, status updates.<\/li><\/ul>
GPS tracking software is a powerful tool for sales management and fleet management. Coupling the fleet 590 device with advanced GPS tracking software gives companies with outside sales teams what they need to take advantage of the many benefits and increase their bottom line.<\/p>
Failure to adopt service business software not only makes important tasks more difficult to complete but eliminates the benefits that organization and efficiency can provide your business \u2013 benefits that your competitors are already maximizing.<\/p>\n
The right field service software provides real-time visibility into schedules and job assignments. Tools such as electronic scheduling and dispatching features, as well as map-based scheduling, allow you to quickly respond to urgent customer calls. It helps manage wild-card situations that require rescheduling, like unplanned technician absence or inclement weather, etc., while also minimizing wasted time and fuel use driving across town from job to job.<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” background_video_mp4=”https:\/\/www.gpsinsight.com\/wp-content\/uploads\/2021\/03\/Map-Based-Scheduling-Video7.mp4″ background_video_width=”1330″ background_video_height=”1080″ custom_padding=”540px||||false|false” global_colors_info=”{}”][\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_3_font=”|600|||||||” custom_padding=”30px||3px||false|false” global_colors_info=”{}”]<\/p>\n
Effective service business software also creates a true customer data management system that goes far beyond general contact information and the most recent service call currently stored in a spreadsheet or file cabinet. At the push of a button and on any device, you can access a customer\u2019s full record, including contact and billing information, job locations, activity notes, full job history, installed assets, and previous and outstanding invoices and payments. It also ensures a more efficient, integrated process for employees, with electronic work orders that connect office and technicians in real time and providing field teams the information they need to get the job done right the first time. No more wasting time examining scribbled notes, combing through file cabinets like Indiana Jones, or scrolling through spreadsheets for missing information.<\/p>\n
Field service business software also creates a better customer experience and increases retention. Replacing that clipboard and stack of papers with a mobile device that contains a clean, modern electronic work order with paperless receipts demonstrates an image and reputation of professionalism and organization that builds trust and confidence. Customers get the full story of the work you perform with easily accessible customer portals that include all previous work orders, invoices, documents, and photos, as well as the ability to easily request future service.<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_3_font=”|600|||||||” custom_margin=”||42px|||” custom_padding=”30px||||false|false” global_colors_info=”{}”]<\/p>\n
More Organization = More Revenue & More Growth<\/strong><\/h3>\nStacks of paper, lost information and inefficiency are consistent and significant drains on a business. Time spent on paperwork and old billing processes simply mean less money in your pocket. For instance, not utilizing credit card payments on site can result in cash or check payments being lost or stolen or invoices going unpaid for weeks, months, or even longer and more time spent tracking down payments. Achieving quote-to-cash efficiency should be the goal.<\/p>\n
On-site payment processing and a two-way QuickBooks Online sync streamlines billing, reduces time chasing customers for payment and ensures payment in your account before even leaving their driveway. It also eliminates the time you spend manually entering payment information in multiple places, as well as the time spent finding and correcting errors that can occur with manual data entry.<\/p>\n
[\/et_pb_text][et_pb_image src=”https:\/\/www.gpsinsight.com\/wp-content\/uploads\/2020\/11\/GPSI-FSM-QuickBooks-Sync.jpg” align=”center” _builder_version=”4.16″ _module_preset=”default” width=”500px” width_tablet=”” width_phone=”100%” width_last_edited=”on|desktop” custom_margin=”||3px|||” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_3_font=”|600|||||||” custom_padding=”11px||||false|false” global_colors_info=”{}”]<\/p>\n
Old-school management methods reduce opportunity for further growth. Inefficient scheduling and routes, and multiple trips back to the office for paperwork and bookkeeping is time not spent on additional jobs. Relying on manual methods or spreadsheets for tracking how your customers hear about you reduces valuable time and revenue to better market your business or determine what is working and not working to drive bottom line.<\/p>\n
Field service businesses simply cannot afford to limp along with outdated, disorganized back-office processes that leak profits, exacerbate inefficiencies, weaken customer service, and limit growth. A wholistic, effective service business software is no longer a luxury but a necessity, and fast becoming the difference between success and failure in any number of industries. Embrace the streamlined digital solution to transform your business and grow.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
\u201cBuried Under Paperwork\u201d still a reality and not a metaphor? Read how field service business software helps streamline operations and save time and money.<\/p>\n","protected":false},"author":43,"featured_media":41691,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"
<\/a>For the most part, companies with outside sales teams, such as pharmaceutical companies, have not adopted GPS tracking software to monitor their reps. There have been a number of reasons as to why they haven\u2019t, two of which being privacy issues and the hardwired installation of the devices. These are two legitimate issues that we have the answer to.<\/p>GPS Insight has been selected by Garmin to integrate with the fleet 590 device, which is a portable device that combines GPS tracking<\/a> capabilities for fleet management and the simplicity of Garmin navigation.<\/p>Problem #1: Invasion of Privacy<\/h2>
Since outside sales teams are typically given a company leased vehicle, reps use them for work and for personal use. The issue lies with tracking their employees during off hours and weekends. Sales reps understandably don\u2019t want their employer having insight to what they do with their personal time.<\/p>
The Garmin fleet 590<\/a> device can be taken out of the vehicle on evenings and weekends so that the invasion of privacy conversation goes right out the window.<\/p>Problem #2: Installing a GPS Tracking Device<\/h2>
The fact that the majority of GPS tracking software providers sell hardwire installed devices is a problem for companies with outside sales teams, like pharmaceutical companies, seeing as they usually lease vehicles. Fleet managers do not want the hassle that comes with messing with wiring on a vehicle they do not own. This would also make it cumbersome to move the devices from vehicle to vehicle as new reps leave and come on board or as vehicles get traded in.<\/p>[caption id=\"attachment_1989\" align=\"aligncenter\" width=\"300\"]<\/a> Garmin fleet 590 GPS tracking device[\/caption]The Garmin fleet 590 device plugs into the cigarette lighter for power and ignition on\/off recognition. This device works perfectly for companies with leased vehicles, because all professional installation costs and downtime are eliminated.<\/p>
How GPS Tracking Benefits Outside Sales Teams<\/h2>
With those 2 obstacles aside, GPS tracking software provides not only fleet managers with an array of benefits, but it also supplies sales managers of outside sales teams with powerful information, they wouldn\u2019t otherwise have, to help optimize sales operations.<\/p>
- Improve Territory Planning - See where reps have and haven\u2019t been in the last week\/month\/quarter\/etc. and use the data to maximize penetration in each territory.<\/li>
- Improve Time Management - Use data on how much time reps spend at each account vs looking for new business to coach them on how to be more effective and efficient with their time.<\/li>
- Gain Activity Details - Reps can send in notes from each account on what transpired during the visit, i.e. sales, problems, status updates.<\/li><\/ul>
GPS tracking software is a powerful tool for sales management and fleet management. Coupling the fleet 590 device with advanced GPS tracking software gives companies with outside sales teams what they need to take advantage of the many benefits and increase their bottom line.<\/p>
<\/a>For the most part, companies with outside sales teams, such as pharmaceutical companies, have not adopted GPS tracking software to monitor their reps. There have been a number of reasons as to why they haven\u2019t, two of which being privacy issues and the hardwired installation of the devices. These are two legitimate issues that we have the answer to.<\/p>GPS Insight has been selected by Garmin to integrate with the fleet 590 device, which is a portable device that combines GPS tracking<\/a> capabilities for fleet management and the simplicity of Garmin navigation.<\/p> Since outside sales teams are typically given a company leased vehicle, reps use them for work and for personal use. The issue lies with tracking their employees during off hours and weekends. Sales reps understandably don\u2019t want their employer having insight to what they do with their personal time.<\/p> The Garmin fleet 590<\/a> device can be taken out of the vehicle on evenings and weekends so that the invasion of privacy conversation goes right out the window.<\/p> The fact that the majority of GPS tracking software providers sell hardwire installed devices is a problem for companies with outside sales teams, like pharmaceutical companies, seeing as they usually lease vehicles. Fleet managers do not want the hassle that comes with messing with wiring on a vehicle they do not own. This would also make it cumbersome to move the devices from vehicle to vehicle as new reps leave and come on board or as vehicles get traded in.<\/p>[caption id=\"attachment_1989\" align=\"aligncenter\" width=\"300\"] The Garmin fleet 590 device plugs into the cigarette lighter for power and ignition on\/off recognition. This device works perfectly for companies with leased vehicles, because all professional installation costs and downtime are eliminated.<\/p> With those 2 obstacles aside, GPS tracking software provides not only fleet managers with an array of benefits, but it also supplies sales managers of outside sales teams with powerful information, they wouldn\u2019t otherwise have, to help optimize sales operations.<\/p> GPS tracking software is a powerful tool for sales management and fleet management. Coupling the fleet 590 device with advanced GPS tracking software gives companies with outside sales teams what they need to take advantage of the many benefits and increase their bottom line.<\/p>Problem #1: Invasion of Privacy<\/h2>
Problem #2: Installing a GPS Tracking Device<\/h2>
<\/a> Garmin fleet 590 GPS tracking device[\/caption]How GPS Tracking Benefits Outside Sales Teams<\/h2>