4 Major Pain PointsYou May Not Expect From Fleet Telematics Providers
Automatic contract renewals
Purchasing the wrong device from a vendor’s website
No guidance through installation
Non U.S.-based customer support
Automatic Contract Renewals
Most telematics providers are going to ask that you sign an initial two or three-year contract. Although this is standard, other variables of the contract can come back to bite you if you don’t pay close attention.
You should read the contract closely before signing the dotted line.
If you are one of the victims of an auto-renewal, be sure to know the date or dates your contract(s) expire and mark them in your calendar so that it doesn’t happen to you again.
It is recommended that you work with a telematics provider that will notify you well in advance that your contract is going to expire.
E-Commerce Telematics Websites
The 21st century has brought on a myriad of changes to our culture; the constant theme has been to make life easier. One of the best examples of this is online shopping. What a wonderful concept, and in many cases it is. In the telematics space, however, the purchasing process is quite different than purchasing most other products. You may think ordering GPS devices online from a telematics provider is a great idea because you’ve become accustomed to online shopping, but trying to do this with GPS devices must be viewed differently.
Telematics systems are not a 1-click purchase.
GPS tracking hardware is not a one-size-fits-all solution, so be wary of a telematics provider that points you to their website to order GPS devices.
Alternatively, their monthly price is higher or your contract length is longer to incorporate the cost and you end up spending more long term than with a one-time professional installation. Like a magician uses misdirection to make something disappear, many telematics providers do this to their prospective customers.
When the time comes for a more complicated installation, these types of telematics companies fall short on helping you, the customer. Then you are left with devices or technology that doesn’t work because the installation went so poorly. Just remember, the cheaper option is not the best option.
It is important to know whether the telematics provider you are vetting offers U.S.-based customer support, or if they outsource to a call center on the other side of the world. How quickly do they answer the phone? Make sure to at least answer these questions during the purchasing process, rather than after the fact, when you really need them.
You May Also be Interested In:
The Value of a Great Customer Experience with Telematics
Compare GPS Vehicle Tracking Devices: Plug-N-Play vs. Hardwired
Questions to Ask Telematics Providers During the Buying Process
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