Customer Success Stories
How CBMI Put a Stop to Customer Disputes and Employee Suspicion
- Company: Cal Building and Maintenance Industries
- Industry: Construction
- Fleet Size: Small
- Contact: Dan Zaharoni, CFO
Customer Success Summary
To quickly resolve customer billing disputes, CBMI leverages industry-leading 3-year history reports included with the GPS Insight vehicle tracking solution.
Vehicle tracked by GPS Insight
Cal Building and Maintenance (CBMI) is a full-service construction company with departments specializing in plumbing, electrical, HVAC, Restoration, 24/7 service and general construction.
CBMI had frequent problems with customers disputing the number of hours that their service technicians spent on the job. They also had suspicions that their service technicians were inflating the hours worked on their field reports. They needed to find a way to alleviate the doubt the customers had and find out if they were paying their workers for more time than was actually worked.
GPS Insight has saved us a minimum of 10% on our labor costs, since we believe we were losing up to 45 minutes per day per employee based on faulty timekeeping and outright misrepresentation on field reports.Dan Zaharoni
How it was solved
The first week after GPS Insight had been installed, CBMI caught three separate technicians inflating their field reports. “GPS Insight has saved us a minimum of 10% on our labor costs, since we believe we were losing up to 45 minutes per day per employee based on faulty timekeeping and outright misrepresentation on field reports. The average number of hours paid for each of our technicians decreased approximately 8% starting immediately after GPS Insight was installed”, says Dan Zaharoni. He added, “However, work performed by the same technicians actually increased since they were forced to be accountable for each minute of their day.”
This means there was less time spent driving around wasting time, doing personal errands, and more time working since management could now monitor their location throughout the day.
How CBMI believes GPS Insight can help other companies like yours:
- Service technicians will be held accountable for every minute and are unlikely to misrepresent hours worked when they know a tracking system is in place.
- Customers who dispute the number of hours spent at their job are provided with concrete evidence of time spent at the site, thereby eliminating any basis for complaints against the company.
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