INSIGHT18 included a wide array of topics from how to improve your customers’ experience, to cybersecurity, and how making toast fits together with telematics.
We spoke with industry experts from CalAmp, Field Technologies, and HERE Technologies to learn more about smart cities and how organizations are using technology to go from a customer service approach to a customer experience approach.
Our very first GPS Insight commercials promoting GPS Insight account managers, support, and Help Center were debuted. The day ended with a presentation of this year’s IMPACT Award winner, True MHS.
GPS Insight pays homage to the Matthew McConaughey Lincoln commercials to promote their award-winning Support and Customer Account Management teams, as well as their Help Center.
Your Brand is Your Customer’s Experience
Steve Koch from Cast & Hue reveals how today’s organizational leaders can ensure they are true brand stewards by taking control of their brand’s customer experience. Download Key Takeaways PDF
Elevate the Customer Experience
Will Kaplan from GPS Insight discusses why customer service is no longer a differentiator and shares a new approach that is crucial to the future of your organization. Download Key Takeaways PDF
Toast and Telematics
Danielle Russell from GPS Insight uses an interesting analogy to explain how GPS Insight handles differing customer perspectives to deliver the most value to your organization.
Utilizing Human-Centered Design
Rob Haynes from GPS Insight demonstrates examples of human-centered design and explains how GPS Insight embraces this methodology to make the product easier to use.
Cyber Security: From Fear to Trust
Gary Fitzgerald from GPS Insight covers why cyber security is a very complicated subject and why in today’s connected world it’s more important than ever. Download Key Takeaways PDF
Understanding GPS Devices: Data & Reliability
John Elsner from CalAmp speaks about GPS devices being integral to tracking vehicles and assets and why it's imperative to understand how they work and what’s to come from a GPS hardware perspective.
Smart Cities and Telematics
Monali Shah from HERE Technologies discusses how data is being leveraged in powerful new ways with a more connected world. One of the new and most interesting ways this is occurring is with Smart Cities.
Customer Experience For Field Service
Sarah Nicastro from Field Technologies Magazine shares the evolution of customer service to customer experience and how field service organizations are using technology to make this fundamental shift.
Download Key Takeaways PDF
2018 IMPACT Award Winner
True MHS, from San Antonio, Texas is this year's IMPACT Award winner. Hear their unique story and learn how they are using GPS Insight to make a positive impact.
© GPS Insight