FieldAware:

Field Service Management Software.

For Mid-Market & Enterprise Businesses.

Track KPIs, connect your team, and share real-time data.

Field Service Management For Dummies®

A clear guide to understanding how FSM software can work for your business, no matter your company size or how much experience you have with technology.

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ROBUST FIELD SERVICE MANAGEMENT SOFTWARE

for Mid-Market and Enterprise Businesses

Customer Insights

Business Insights

Trusted by

Mid-Market & Enterprise Businesses

Across Various Industries

Access Control Systems
AR/Remote Assistance
Commercial
Commercial Laundry
Construction
Data
Electrical
Facilities Management
Fire Protection
Fitness Equipment
Food & Beverage
Food Processing Equipment
Government
Heavy Equipment

Higher Education
HVAC
IOT/Connected Devices
Lab Equipment
Lighting Systems
Medical Equipment
MFG Packaging
Multi-Trade
Office Décor
Oil Field Services
Onsite Power & Generators
Plumbing
Predictive/Preventative Maintenance

Process Manufacturing
Public Safety
Restaurant Equipment
Security
Service & Replacement
Signage Systems
Solar
Solar Installation
Textile Equipment
Utilities
Waste Management
Water Treatment Facilities
Well Maintenance
and More

Mid-Market & Enterprise

Field Management

FieldAware digitizes every field service work order — from the time it’s created to the moment it’s invoiced to the customer. Eliminate lost jobs, delight customers, and eradicate illegible work orders, giving your business real-time visibility and accurate data.

With one tap, field techs and engineers receive all the info they need to complete a job
Track jobs from anywhere, so everyone has the same data
Integrate with ERP, CRM, and accounting systems for full transparency from back office to the field

Key Field Management Features

Asset Management
Estimates
Field Notifications
Guided Navigation
Knowledge Management
Media Uploads
Offline Capabilities
Parts & Services

Recurring Routes
Service Execution
Signature Capture
SLA Management
Technician Enablement
Timesheets
Work Order Management

Mid-Market & Enterprise

Operations Management

Provide route and schedule optimization by finding best-case scenarios to get the maximum amount of jobs done, with the most qualified engineers, in the least amount of time.

Create rules around skills, permits, tech working hours, and availability
Give rapid optimization response times using analytics and AI best-results spotter
Increase quality and effectiveness of schedules by merging planner knowledge, optimized results, and predefined business criteria

Key Operations Management Features

Accounting Tools
Branding & Style
Dispatching
Geo-tracking
Multi-Locations
National Accounts
Performance Management

Project Management
Real-time Reporting
Resource Planning
Route & Schedule Optimization
Workload Balancing

Advanced & Packed Full of Mid-Market & Enterprise Features

Discover how FieldAware connects your entire field service operation and drives value to every part of your business. Sign up for a demo today!

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Mid-Market & Enterprise

Customer Management

Delight your customers with a best-in-class experience that ensures satisfaction and drives retention. Keep customers informed and reduce no-access scenarios by confirming appointments through email and SMS.

Provide a link to the customer portal so clients can access appointment details such as date, time, and address of their past and upcoming appointments
Allow administrators to configure rules to notify your customers and engineers about changes and updates with push notifications, alerts, or SMS
Tailor the customer portal to the company’s specific business needs

Key Customer Management Features

Custom Pricing
Customer Data Management
Customer History

Customer Notifications
Customer Portal
Invoicing

Technology Management

FieldAware provides an advanced analytics engine with a dashboard hosting 12 standard reports, so you can quickly access the information you need to help grow your business.

Easily monitor service KPIs such as job time, lead time, and job delays
View dashboard reports from a high level or dig into the granular details
Improve operations by balancing priorities, personnel utilization, and revenue management