FIELD SERVICE MANAGEMENT: REPORT

FieldAware Earns Frost & Sullivan’s 2020 Customer Value Leadership Award for Mobile Field Service Management Report

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FieldAware Report Data Sheet Frost and Sullivan 2020 Best Practices Award Thumbs

The market for mobilized field service management solutions is growing in terms of both usage and needs. Today’s end-customer expects a higher level of service, and field service organizations are looking to mobile FSM to help satisfy that demand. Mobile FSM providers must be nimble and forward-looking, anticipating customer and worker requirements, forging top-tier partnerships, and investing wisely.At FieldAware we specialize in providing mobile field service solutions to organizations with 50-500 field technicians and take pride in bringing value to our customers. 

Major success factors behind this Customer Value Leadership award designation include the following:

  • “Rapid Time to Value”
  • Optimized customer experience
  • Rich, supportive customer ownership experience
  • Pursuing growth upmarket
  • A strengthening brand
  • Leveraging partnerships and marketing to generate positive customer acquisition trend

Hear what Frost & Sullivan industry director had to say:

“In the highly competitive field service management industry, FieldAware stands out for its unwavering commitment to customer-focused solution design and an optimized user experience.

Leaders in today’s field service management sector never stand still. FieldAware recognizes FSM’s dynamic nature and is committed not only to a strong internal R&D effort, but to also forging best-in-class solution extension partnerships. This multi-pronged approach enables the quick implementation of cutting-edge technologies and capabilities.

FieldAware values its post-sale ties with customers, leveraging its Customer Success Team and periodic surveys to ensure that trouble spots are flagged early, new solution capabilities are explained, and developing areas of user interest are quickly identified and addressed.”

– Jeanine Sterling, Industry Director, Global Information and Communications Technologies, Frost & Sullivan

FieldAware Report Data Sheet Frost and Sullivan 2020 Best Practices Award Thumbs

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