First Class Charter

Seamlessly transitions from paper to electronic logs

First Class Charter


Lawrenceburg, TN


We knew when the mandate came down there were going to be a lot of companies that didn’t get on board until the last minute. We also knew there would be a retraining period for the drivers as well as our tour groups and the time they plan. It changed our mindset and approach. We had to retrain our mindset in how far a driver can go in a day.


Mark D.
Sales Director, First Class Charter


  • State mileage and IFTA reporting provided through one GPS Insight report.

  • Valuable time saved for both drivers and administrative staff


First Class Charter offers premium charter bus services for any type of event, anywhere in the United States. They currently manage 56 passenger charter buses.


First Class Charter knew they would have to comply with the ELD mandate when it was announced by the Federal Motor Carrier Safety Administration (FMCSA). Their motor coaches travel well beyond the 100-air-mile rule in their routes, travel across state lines, and drivers were keeping track of their hours and state mileage by hand. This took up significant time for the drivers and even more time for administrators going through mounds of paperwork.

The ELD mandate meant they would have to completely change the way their tour groups planned the driver’s routes. Mark D., Sales Director for First Class Charter, wanted to find an ELD solution as soon as possible so that they would have ample time to learn the new ELD system, train the drivers, and perfect their new workflow of creating routes in the most efficient way. They did not want this to affect the experience of their customers.


Improved Driver Efficiency Through Automation
The drivers looked forward to the GPS Insight system because it meant that state mileage and IFTA reporting would no longer need to be done by hand. GPS Insight provides that information through one report to help streamline the process. This also saves time for administrative staff from the many hours it takes going through stacks of paper logs to manually fill out the IFTA report. The drivers also enjoy having the tablet inside the cab displaying how many hours they have left on their shift. Having this information provided to them allows them to focus on their main priority – their passengers.

Fast Implementation and Training
First Class Charter started their implementation with GPS Insight mid-October of 2016. They were up and running by December 1st. Mark took advantage of the online instructions for the installation of the hardware to perform all of the installations himself. After watching the online videos and printing the guides, he worked on installing the hardware when the vehicles came back to the yard. This gave Mark and his team the time they needed to focus on how they would change their workflow for the tour groups and how they plan the drivers’ routes.


Mark knew that along with the ELD and vehicle tracking system, GPS Insight would provide engine diagnostic information. What he didn’t realize initially was how that information could be utilized. Once they started getting diagnostic information and understanding what the Diagnostic Trouble Codes (DTCs) were, they now communicate to their drivers if it is a “you can keep driving” code or a “you need to stop and get help” code.