Your customers don’t care about what hardware or software you use to run your business, until it impacts their schedules. They expect you to have the tools and skills to solve their problems and that you keep your word. The thing you’ll hear most often from your customers when there isn’t visibility is the relentless chorus of “Where are they?” This uncertainty erodes trust, strains resources, and fractures operational efficiency.
At GPS Insight, we transform this challenge into a strategic advantage with Public Map Links, a feature engineered to deliver real-time visibility that streamlines fleet operations and cultivates profound, unshakeable customer trust.
Imagine instantly sharing a dynamic, live map displaying your fleet vehicles’ exact vehicle locations with anyone including internal teams, anxious customers, or external partners. No logins. No complex APIs. Just a secure, simple public link. This functionality, now revitalized in our new Portal (evolving the legacy Customer Sites feature), eradicates the frustrating status-check calls that drain productivity. Fleet managers reclaim hours once lost to phone tag, text messages, and people hoping into their office with questions, freeing them to focus on optimizing routing, reducing downtime, and enhancing driver safety across broader fleet operations.
The Transformational Impact of Real-Time Transparency
Transparency is the cornerstone of trust in field service.
When customers see their service vehicle approaching in real time, doubt dissolves into confidence. This visibility isn’t just convenient—it actively boosts customer satisfaction, replacing anxiety with reliability.
Beyond trust, Public Map Links synchronizes your entire organization.
Share a live link with dispatch, customer service, and operations teams to ensure alignment. Everyone accesses identical real-time data: current vehicle locations, historical routes, and geofenced zones. This unified view automates status updates, eliminates communication silos, and sharpens response times, directly streamlining workflows and operational efficiency.
Crucially, you retain full control.
Toggle visibility on or off instantly as needs evolve. Share a Vehicle Group’s map during business hours for customer updates or display it on an office dashboard, then disable it with one click at the end of the day. While GPS Insight isn’t responsible for shared data, this immediate control lets fleet managers balance transparency with security.
Features Designed for Real-World Efficiency
Public Map Links enables effortless sharing of any Vehicle Group’s live data via a public link (individual vehicle sharing is in the works). Display geofencing landmarks directly on the map for contextual clarity, and view 24-hour trail history to track movement patterns. As a web-based tool within our end-to-end fleet management solution, it delivers enterprise-grade visibility without complexity. It’ll become even more versatile when we add html code to easily embed the public map within a customer-facing website or portal.
Your Competitive Edge in Field Service Excellence
Public Map Links transcends basic GPS vehicle tracking. It’s a strategic asset for fleet managers committed to optimizing efficiency, strengthening customer relationships, and leading in competitive markets. It converts real-time data into actionable insights, builds trust, and streamlines communication.
Ready to eliminate “Where are they?” calls and build unshakeable customer confidence? Experience how Public Map Links and the GPS Insight Portal can transform your fleet operations, slash unnecessary costs, and elevate customer satisfaction.