Choosing a provider is a long-term decision, but what happens when your vendor decides to change direction? As Verizon Connect customers are now learning, the answer is often frustration and the sudden need for a replacement.
At GPS Insight, we know there’s a difference between huge telecom companies selling widgets and dedicated partners selling an entire solution. The recent news from Verizon Connect shows their focus isn’t on fleets. Let’s look at why a dedicated fleet solution that runs on a reliable network, like T-Mobile or others, is now the only safe choice.
Signs of Instability
For years, large carriers have offered GPS tracking solutions as an add-on to their core business. However, new developments show Verizon is moving away from non-core telematics business:
- Connected-car sunset: Verizon officially announced that its Hum connected-car service will be discontinued on December 31, 2025. This service was a product for smaller fleets and consumers relying on location, diagnostics, and safety features. This shutdown proves that when a GPS initiative isn’t a profitable focus for a telecom giant, it gets cut, and customers then have to scramble for a replacement. Customers are reportedly angry (obviously) about owing balances on useless devices.
- International sell-off: Another example of Verizon Connect moving away from the small-to-mid-sized fleet segment is that Verizon Connect sold its international commercial operations (including Australia and most of Europe) to Geotab in October 2025.
This instability is just one of the reasons why GPS Insight is absorbing market share: we are developing partnerships and investing in this space, while Verizon is going a different direction.
Store vs Software
Verizon locations are designed to sell phones, data plans, and home internet. Store employees are not trained how to integrate complex telematics software, troubleshoot AI dash cams, or solve detailed IFTA reporting issues. This means customers have to call. They encounter:
- AI: Customers report that the provider’s AI customer service system actively prevents them from reaching a live agent for help, often suggesting payments instead of solutions.
- Contract Issues: When staff is unable to help, it sometimes leads to financial issues. Complaints highlight that customers have even been hit with a $6,000 fee to cancel a service that was promised but was never delivered.
Why GPS Insight Is the Better Choice
Having a stable provider protects you from these risks. GPS Insight is heavily invested in the service experience. Our support teams are made up of specialists dedicated solely to fleet management and are prepared to quickly solve your issues.
We want to help you, and we have an entire support team backing you up. How do you want to contact us? You can fill out a form or you can talk to actual people by calling us. Our US-based team will find a solution that best suits you and your business needs. We’re also quite proud of our quality of support rating that is at a 9.2.
Unlike solutions tied to a carrier’s changing priorities, GPS Insight offers the flexibility to use the most reliable network for your region, including T-Mobile and others. This eliminates the risk of being trapped by centralized software issues or network priorities that favor consumers over commercial fleets. We’re also happy that our customers know this, so we consistently earn high scores for ‘Acts with Integrity’ during contract negotiation and conflict resolution.
Conclusion: Choose the Dedicated Partner
If you’re a Verizon Connect customer who is worried about instability or poor support, switch to a partner who puts your success first. Choose GPS Insight.
