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The Insight Source Blog

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Blog-Author-Lance

Author: Lance Holt

Content Marketing Specialist

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The Four Opportunity Costs of Not Holding Your Drivers Accountable

Pt. II

Driver accountability

Pt. I explored the opportunity costs of not holding your drivers accountable with GPS tracking systems in terms of wasted time tracking down drivers, as well as high labor costs. Pt. II will explore the opportunity costs of not preventing side jobs and providing proof of service.

Prevent Lost Revenue Due to Side Jobs

Side jobs are typically performed during odd-hours, such as the weekends or after normal business hours during the week. They can also take place during regular business hours in-between jobs. Regardless of when they happen, side jobs take away from the services your own business can complete, which ultimately affects your bottom line. When drivers perform side jobs with your company vehicles or equipment, your organization can also be held liable if an accident occurs.

GPS tracking systems monitor odd-hours to know when your vehicles are being used outside of regular business hours. You can receive alerts when vehicles and equipment are moving during a certain time frame. This coupled with input monitoring (i.e. when doors are opened, lifts are used, etc.) will give you the necessary criteria to know if and when your drivers perform side jobs. GPS tracking systems also provide reports that show you what locations this occurred so you know if it was at an unknown or non-customer site.

Fix Billing Disputes with Customers

A common issue organizations face are customer disputes about jobs completed (or not completed). It’s difficult to verify if certain services were in fact completed to vindicate your employees without the use of GPS tracking systems. Have you ever had to address a situation where a customer claims the job wasn’t done, or, “he was only here for 15 minutes,” but your driver says he/she was there for an hour and completed the job? How much money have you had to compensate to customers in order to resolve this issue?

GPS tracking systems provide the necessary information needed to resolve customer disputes, such as how long your vehicles visited a job site. This allows you to more accurately bill your customers, make sure employees are doing the job correctly (whether they are finishing too quickly or taking too long), as well as job cost more effectively.

The Costs of Doing Business

Holding your drivers accountable with GPS tracking systems means that you can quickly locate drivers when you need to (dispatch and plan routes more effectively), verify payroll to maintain labor costs, prevent side jobs and keep your from being liable during an accident, and provide proof of service in resolving billing disputes with your customers.

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Blog-Author-Lance

Author: Lance Holt

Content Marketing Specialist

Find this helpful?
Share this with your colleagues:

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