When you’re going to spend money on a solution, you want real reviews from real customers. What are people saying about Verizon Connect?
If you’re currently a Verizon Connect customer, you may already be familiar with the frustration of long and strict contracts, billing changes, and support requests that just get ignored. At GPS Insight, we believe that the consistent problems mentioned by their customers highlight a big difference between a huge technology company vs. a business dedicated only to fleet solutions.
But you don’t have to take it just from us – take it from actual users! We checked out customer forums and review sites to compare what users say about Verizon Connect and GPS Insight.
Verizon Connect Support Issues
Across multiple customer review platforms, one complaint consistently comes up about Verizon Connect: customer support. Basically, customers report challenges in getting fast or knowledgeable help.
On review platform G2, users frequently cite poor customer support and “unresolved issues and long delays in response time” as major disadvantages when discussing Verizon Connect. These often involve operational needs like non-functional hardware or billing discrepancies that drag on for months. One verified complaint on a consumer reporting site detailed how account issues persisted for months, stating that attempts to cancel led to the customer being told, “no manager is available,” while the company continued to bill for canceled service.
This experience is in complete contrast to what fleets expect and deserve from a technology partner.
Strict Contracts, Hidden Fees, and Billing Problems at Verizon Connect
While Verizon Connect is often praised for its technology, its business practices related to contracts and pricing often lead to customer dissatisfaction.
Tech.co Review reports that fleets feel trapped by long and rigid contracts that often have minimum three-year terms. The lack of flexibility extends to billing, where users at G2 complain of billing and invoicing problems. Plus, trying to adjust services, like canceling a line for a decommissioned vehicle, can punish users with early termination fees, even when the device was unusable or lost due to a system failure. Verizon Connect users agree that once you sign the contract, you lose control over the service and costs.
Limited Reliability in the Field Regardless of Being Known for Connectivity
Finally, Verizon Connect customers have difficulty with usability and reliability. While Verizon Connect offers a lot of features, many users find it too complex, which leads to a steep learning curve. Plus, there are many issues related to hardware. Verified reports on consumer sites mention trackers, sensors, and dashcams that don’t work for months. Since there isn’t any data coming in, this causes other operational issues. This kind of unpredictable performance makes users question their investment.
The GPS Insight Difference
GPS Insight consistently achieves high customer satisfaction ratings because we explicitly prioritize the pain points experienced by Verizon Connect customers. Let’s look at support, usability, and relationships.
- Superior support: On G2, GPS Insight has a quality of support rating of 9.2, which is significantly higher than Verizon Connect’s 7.0. Our customers state that we are “always responsive and extremely helpful,” providing quick email and phone replies, with support teams that reach out to make sure users are getting the most out of the software.
- Ease of use: Our commitment to an intuitive platform is recognized by users, with GPS Insight scoring 9.0 for Ease of Use compared to Verizon Connect’s 8.3. Plus, our platform is designed to work for fleets of all sizes.
- Positive experiences: A survey that measures user sentiment about vendor service shows that GPS Insight earns an exceptionally positive net emotional footprint score, indicating that we are viewed as “respectful,” “friendly,” and “act with integrity” during contract negotiation and conflict resolution. Yes, we want to be your true partner, and it shows.
Why GPS Insight?
It’s clear: users are frustrated with the contracts, billing, and support from Verizon Connect. They are looking for a partner with a commitment to customers.
The answer is GPS Insight. We’re designed to meet your support, pricing, and technology needs…and we’ve got the customer reviews to back us up.
