Marketing a field service business today is about much more than simply handing out flyers or relying on word of mouth. Customers now expect to find...
Customer expectations for service businesses have never been higher. That’s thanks to technology. Need a ride? A rideshare is just a few smartphone...
Imagine driving down the highway. You’re in the center lane. A work truck passes on your left and nearly slams into a car in front of you. The driver...
Imagine reading a biography on NBA star Michael Jordan. You’ve just read a chapter covering his fourth title with the Chicago Bulls in 1996, when...
Lately, we’ve heard from more than a few fleet managers about the challenges rolling telematics out to their companies. There’s a common thread...
Many of us joke about being addicted to our mobile devices. But actual statistics about just how much we use our phones each day (2,617 taps, swipes,...
One of the most-daunting parts of installing dash cams in your fleet vehicles is getting employees used to the idea. You’ll hear many of them say...
What is the “Customer Experience?” According to professional services firm TSI, customer experience is the cumulative effect of all interactions–sometimes...
Every fleet manager knows that one accident can cost thousands of dollars in claims, downtime, and lost trust. That is why more fleets are turning to...
We’ve all been in situations as a customer where our interaction with a business was going well. But then it turned sour when it was time to pay....
It’s a well-established fact that customers are far more vocal about negative experiences with businesses than positive ones. So, it makes sense that...
Picture this: you’re running a successful service business with three full-time technicians, each averaging about 5 customer visits per day, all without...
Technology and telematics are now the driving forces behind successful fleet management, and smart cams are now an essential tool in any fleet manager’s...
If your organization doesn’t have a driver safety program, you’re missing an opportunity to reduce costs. Safer drivers cost less by getting fewer...
If your organization has vehicles that it relies on to generate revenue, you may run across many of the terms you see in our Telematics and Fleet Management...
Dealing with the coronavirus is certainly the big government fleet challenge of 2020. But there are more issues coming, even as we work toward our new...
Fleet safety has always been a priority, but the challenges of 2026 have made it more urgent than ever. Rising accident claims, growing insurance premiums,...
If your business is worried about surviving COVID-19 with minimal impact, you’re not alone. Businesses of all sizes, as well as government agencies,...
The Food Safety Modernization Act (FSMA) is an important law that impact the trucking industry. It’s also the first major alteration to food safety...
Have you ever considered how GPS tracking benefits the health of your fleet’s vehicles? Making sure you know each vehicle’s last oil change, tire...
Working with unions to implement GPS fleet tracking is challenging, especially for government fleets. Unions often argue that GPS technology is a morale-killing...
